Guerlain Sales Advisor

Paris • France

Thursday, December 12, 2024

Guerlain, a distinguished name in the luxury perfumes and cosmetics industry, is part of the prestigious LVMH Group. Renowned for its heritage and innovation, Guerlain offers an unparalleled work environment where employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Act as a brand ambassador, embodying and conveying Guerlain's values to clients.
2. Develop and enhance the boutique's sales while ensuring exceptional customer service.
3. Deliver a unique customer experience by creating genuine connections and embodying the 'Guerlain promise'.
4. Provide personalized service through active listening and tailored recommendations, including makeup, skincare, and fragrance consultations.
5. Foster customer loyalty and expand both local and international clientele using available tools and resources.
6. Prepare for future needs through clienteling, phoning, and event planning.
7. Contribute to customer satisfaction surveys and propose action plans.
8. Apply the 'Dare to Bee' sales method and utilize the Bee Guerlain training tool.
9. Achieve and monitor individual and collective sales targets, market share, and retail KPIs.
10. Stay informed about industry trends and competitors.
11. Promote teamwork and embody Guerlain's values within the team.
12. Participate in and lead briefings and adhere to boutique processes for optimal operation.
13. Maintain the boutique's appearance and adhere to retail excellence and sales procedures.
14. Comply with grooming standards, including uniform, makeup, hairstyle, and manicure.

1. CAP/BTS in Aesthetics or equivalent.
2. Minimum of 3 years of experience in a similar role.
3. Fluency in English is essential.

1. Innate customer service orientation and excellent interpersonal skills.
2. Result-oriented with a passion for sales and challenges.
3. Service-oriented mindset in a luxury environment.
4. Strong listening and advisory capabilities.
5. Proficiency in Excel, Word, and familiarity with point-of-sale management applications is advantageous.
6. Dynamic, empathetic, and exemplary in procedure application, attitude, presentation, and speech.
7. Team spirit and respect for confidentiality.

Minimum of 3 years in a similar sales advisory role, preferably in the luxury sector.

CAP/BTS in Aesthetics or equivalent.

Opportunity to work in a prestigious location at Galeries Lafayette Haussmann with a schedule of 28 hours over 4 days from Thursday to Sunday.

Guerlain fosters a culture of excellence, innovation, and teamwork. Employees are encouraged to embody the brand's values and contribute to its storied legacy, ensuring a collaborative and dynamic work environment.