Guerlain Sales Advisor

Cannes • France

Thursday, April 3, 2025

Guerlain, a distinguished name in the world of perfumes and cosmetics, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its rich heritage and commitment to excellence, Guerlain offers a dynamic and enriching work environment for those passionate about luxury and innovation.

1. Serve as a brand ambassador, embodying and conveying Guerlain's values to clients.
2. Prioritize customer relations and experience, ensuring a unique and personalized service.
3. Foster client loyalty and expand both local and international clientele using available tools.
4. Prepare for future client needs through clienteling, phoning, and in-store events.
5. Contribute to customer satisfaction surveys and propose actionable plans.
6. Apply the 'Dare to Bee' sales method and utilize the Bee Guerlain training tool.
7. Achieve and monitor individual and collective sales targets, including revenue and KPIs.
8. Stay informed about industry trends and competitor activities.
9. Promote teamwork and embody Guerlain's values within the team.
10. Participate in and lead team briefings, ensuring adherence to store processes.
11. Maintain store excellence through adherence to retail standards and procedures.
12. Ensure professional grooming standards are met.

1. Completion of BTS level education or equivalent.
2. Minimum of 3 years of experience in a similar role.
3. Fluency in English is essential.

1. Innate customer service orientation and excellent interpersonal skills.
2. Result-oriented with a passion for sales and challenges.
3. Strong listening and advisory capabilities.
4. Proficiency in Microsoft Excel, Word, and familiarity with retail management applications.
5. Dynamic, empathetic, and exemplary in conduct and presentation.
6. Team player with a respect for confidentiality.

A minimum of 3 years in a similar sales advisory role within the luxury sector.

BTS level education or equivalent.

Competitive benefits package including opportunities for professional development and career advancement within the LVMH Group.

Guerlain fosters a culture of excellence, innovation, and collaboration, encouraging employees to embody the brand's prestigious heritage while contributing to its future success. The work environment is dynamic, with a strong emphasis on teamwork and professional growth.