Guerlain Sales Advisor

Bordeaux • France

Thursday, February 27, 2025

Guerlain, a prestigious name in the world of perfumes and cosmetics, is part of the esteemed LVMH group, a global leader in luxury goods. Known for its commitment to excellence and innovation, Guerlain offers a dynamic and enriching work environment where employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.

1. Act as an ambassador for Guerlain, embodying and conveying the brand's values to clients.
2. Collaborate with store managers to drive sales growth while ensuring exceptional customer service.
3. Deliver a unique customer experience by creating genuine connections and providing personalized service, including makeup, skincare, and fragrance consultations.
4. Develop and retain a regular clientele while expanding the local and international customer base through available tools and resources.
5. Engage in proactive clienteling activities such as client outreach and in-store events.
6. Contribute to achieving sales targets and KPIs by employing the 'Dare to Bee' sales method and utilizing the Bee Guerlain training tool.
7. Stay informed about industry trends and competitor activities.
8. Foster teamwork and embody Guerlain's values within the team.
9. Participate in and lead team briefings, ensuring adherence to store processes and procedures.
10. Maintain store excellence in merchandising, stock management, and customer service.
11. Adhere to grooming standards, including uniform, makeup, and overall presentation.

1. BTS level education or equivalent.
2. Previous experience in a similar role is required.
3. Proficiency in English is essential.

1. Innate customer service orientation and excellent interpersonal skills.
2. Results-oriented with a passion for sales and challenges.
3. Strong listening and advisory capabilities.
4. Proficiency in Microsoft Excel and Word; knowledge of retail management software is a plus.
5. Dynamic, empathetic, and exemplary in following procedures and maintaining presentation standards.
6. Team-oriented with a respect for confidentiality.

Previous experience in a similar sales role within the luxury sector is required.

BTS level education or equivalent.

Opportunity to work with a leading luxury brand, fostering professional growth and development within the prestigious LVMH group.

Guerlain fosters a culture of excellence, innovation, and teamwork. Employees are encouraged to embody the brand's rich heritage and values, contributing to a collaborative and dynamic work environment that prioritizes customer satisfaction and luxury service.