Guerlain Retail Operations Intern

Singapore • Singapore

Thursday, October 9, 2025

Guerlain, a prestigious name in the world of luxury perfumes and cosmetics, is part of the esteemed LVMH Group. As an employer, Guerlain offers a dynamic environment where innovation and tradition blend seamlessly, providing employees with the opportunity to contribute to the legacy of a brand renowned for its excellence and creativity.

1. Support the Senior Retail Manager in developing communication tools for sharing sales data with the retail team.
2. Prepare weekly and monthly sales performance presentations.
3. Assist in creating effective incentive plans based on marketing and business needs.
4. Coordinate, verify, and communicate incentive results to the sales team monthly.
5. Conduct weekly visits to points of sale to ensure counter and boutique needs are met.
6. Monitor key retail KPIs and provide quantitative reports to the Senior Retail Manager.
7. Review retail team productivity and identify coaching and training needs.
8. Ensure dissemination of new product launch information to the retail team.
9. Prepare comprehensive decks for new launches in collaboration with the Marketing Team.
10. Foster a positive and synergistic team environment.
11. Lead the execution of mystery shopping initiatives.
12. Provide feedback to the retail team on key learnings and areas for improvement.
13. Assist in the execution of in-store events, ensuring high service standards.
14. Lead CRM tool campaigns to enhance retail staff relationships with Guerlain members and boost sales.
15. Collaborate with the Marketing Team to develop a high clienteling network by analyzing customer databases.
16. Assist stores with logistics and administration, including weekly deliveries.
17. Facilitate inter-store transfers and product replenishment.
18. Support event logistics, such as client registration and product packing.
19. Provide weekly and monthly sales analysis on Guerlain's performance.
20. Generate monthly boutique and competitor reports.

1. Ability to commit to a full-time internship from January to June 2026.
2. Organized, autonomous, with a strong sense of initiative and advanced analytical skills.
3. Data-sensitive, logical, and detail-oriented.
4. Versatile, curious, and eager to learn with a positive attitude.
5. Proficiency in MS Office (Word, Excel, PowerPoint).
6. Team-spirited with an international outlook, enthusiastic about luxury cosmetics.
7. Previous experience in beauty, luxury, or FMCG sectors is an advantage.

1. Advanced analytical skills
2. Proficiency in MS Office
3. Strong organizational skills
4. Effective communication
5. Team collaboration
6. Detail-oriented mindset
7. Customer relationship management

Beginner level experience is required, with previous exposure to the beauty, luxury, or FMCG sectors considered advantageous.

The internship offers a hybrid working mode, providing flexibility and exposure to both in-office and remote work environments.

Guerlain fosters a culture of innovation and excellence, deeply rooted in its rich heritage. The workplace environment encourages creativity, collaboration, and a passion for luxury cosmetics, offering employees the chance to grow and thrive in a supportive and dynamic setting.