Guerlain Retail Operations Intern

Singapore • Singapore

Friday, April 11, 2025

Guerlain, a distinguished name in the luxury perfumes and cosmetics sector, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Guerlain offers a dynamic and enriching environment that fosters creativity and professional growth within the luxury industry.

1. Support the Sales Retail Manager (SRM) in developing communication tools for sharing sales data with the retail team.
2. Prepare and present weekly and monthly sales performance reports to the retail team alongside the SRM.
3. Assist in creating effective incentive plans aligned with marketing and business needs.
4. Coordinate, verify, and communicate incentive and commission results to the sales team monthly.
5. Conduct weekly visits to points of sale to ensure counter and boutique requirements are met.
6. Monitor key retail KPIs and provide quantitative reports to the SRM.
7. Review retail team productivity and identify coaching and training needs.
8. Ensure dissemination of information regarding new product launches to the retail team.
9. Prepare comprehensive decks for new launches in collaboration with the Marketing Team.
10. Foster a positive and synergistic team environment.
11. Lead mystery shopping execution and provide feedback to the retail team on improvements.
12. Assist in executing in-store and out-of-store events, ensuring high service standards.
13. Execute CRM tool campaigns to enhance retail staff relationships with Guerlain members and boost sales.
14. Collaborate with the Marketing Team to develop a high clienteling network by analyzing customer databases and spending.
15. Provide weekly and monthly sales analysis on Guerlain’s performance.
16. Generate monthly boutique and competitor reports.
17. Create monthly purchase orders for retail matters.

1. Ability to commit to a full-time internship from July 25 to December 25.
2. Organized, autonomous, with a strong sense of initiative and advanced analytical skills.
3. Data-sensitive, logical, and detail-oriented.
4. Versatile, curious, and eager to learn with a positive attitude.
5. Proficiency in MS Office (Word, Excel, PowerPoint).
6. Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics.
7. Previous experience in the beauty, luxury, or FMCG sectors is advantageous.

1. Advanced analytical skills
2. Proficiency in MS Office
3. Strong organizational skills
4. Excellent communication skills
5. Ability to work autonomously
6. Team collaboration

Beginner level experience, ideally with exposure to the beauty, luxury, or FMCG sectors.

The internship offers exposure to the luxury cosmetics industry, providing valuable experience and networking opportunities within a leading global brand.

Guerlain promotes a culture of excellence, creativity, and collaboration, encouraging employees to innovate and excel in a supportive and dynamic environment. The company values diversity and fosters a team-oriented atmosphere that is both inclusive and inspiring.