Guerlain Retail Operations and Performance Intern

Singapore • Singapore

Friday, April 11, 2025

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is part of the renowned LVMH Group. As an employer, Guerlain is committed to nurturing talent and fostering innovation, offering employees a dynamic environment where creativity and excellence are at the forefront. The brand is recognized for its rich heritage and dedication to sustainability, making it an inspiring workplace for those passionate about luxury and beauty.

1. Retrieve, compile, and analyze weekly, monthly, and quarterly retail performance reports across all regional markets.
2. Monitor key KPIs such as Sell-Thru performance, category trends, and FTE productivity using BI dashboards.
3. Identify performance gaps and propose solutions to enhance profitability.
4. Support the implementation of Retail Excellence Playbooks and initiatives to standardize best practices across all markets.
5. Assist in the coordination and execution of new innovations and retail projects to enhance customer experience and operational efficiency.
6. Manage customer survey results, compile insights, and support action plans to drive improvements in retail operations.
7. Maintain and track all retail-related expenses.
8. Support cost management initiatives by identifying inefficiencies and recommending cost-saving opportunities.
9. Explore and liaise with vendors across all markets to negotiate competitive pricing and ensure business sustainability.
10. Coordinate internal communication across regional retail teams.
11. Develop PowerPoint presentations, newsletters, and reports to support key retail operations and strategic meetings.
12. Support in content creation using Canva for visual storytelling and engagement.
13. Work closely with stakeholders across departments to facilitate seamless execution of retail initiatives.
14. Provide administrative and logistical support for retail operational projects.
15. Ensure smooth coordination and alignment in the execution of strategic retail plans.

1. University undergraduate in Business, Finance, Retail Management, Marketing, Data Analytics, or related fields.
2. Highly independent, agile, and resourceful, with strong problem-solving skills.
3. Strong analytical mindset with sensitivity to numbers and financial data.
4. Strong desire to be successful.
5. Proficiency in Microsoft Excel (formulas, pivot tables, data analysis), PowerPoint, and Canva.
6. Detail-oriented, systematic, and project management experience is a plus.
7. Strong communication and stakeholder management skills to engage with internal teams and external vendors.
8. Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
9. Quick learner with a proactive attitude and a keen interest in retail excellence, performance analysis, and business operations.
10. Able to commit for a full-time 6-month internship (Jul 25 to Dec 25).

1. Data analysis and business intelligence
2. Operational coordination
3. Strategic initiative development
4. Financial and expense management
5. Communication and presentation development
6. Cross-functional collaboration
7. Project coordination

Beginner level experience in retail operations or a related field is preferred.

University undergraduate in Business, Finance, Retail Management, Marketing, Data Analytics, or related fields.

The internship offers a hybrid working mode, providing flexibility and exposure to a dynamic work environment in the luxury retail sector.

Guerlain fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their full potential. The company values sustainability and creativity, offering a collaborative and inclusive workplace where diverse talents can thrive.