Guerlain Retail Network Manager

Paris • France

Monday, March 17, 2025

Guerlain, a prestigious house under the LVMH conglomerate, has been a beacon of beauty and innovation since 1828. Renowned for its exquisite perfumes, skincare, makeup, and spa expertise, Guerlain is committed to crafting beauty with respect for nature and diversity, ensuring a more beautiful world for future generations. As an employer, Guerlain offers an environment where talent is nurtured, and creativity is celebrated.

1. Develop and implement the brand's growth strategy across the French retail network, focusing on brand image elevation and sustainable profitability.
2. Manage and enhance the retail network's processes to ensure exceptional sales focus and customer service.
3. Facilitate effective communication among stakeholders, including finance, HR, supply chain, and marketing.
4. Construct sales forecasts and objectives, and monitor performance through key quantitative and qualitative indicators.
5. Analyze business operations and implement action plans to drive activity growth.
6. Ensure compliance with operational, sales, and stock management procedures.
7. Oversee budget management and profitability tracking within the assigned scope.
8. Maintain strategic oversight of market needs and resources to achieve objectives.
9. Ensure excellence in customer experience and satisfaction in line with Guerlain's standards.
10. Implement merchandising directives and collaborate with Trade Marketing for effective network animation.
11. Deploy CRM strategies and monitor associated KPIs in collaboration with the Digital team.
12. Develop and manage private clientele relationships, including VIP treatment plans and B2B partnerships.
13. Lead and develop retail teams, including recruitment, integration, and individual training paths.
14. Conduct performance reviews and develop plans to address identified growth areas.
15. Foster a culture of best practice sharing across the retail network.
16. Ensure effective communication of strategic and operational information to teams.
17. Oversee the managerial development program and ensure inter-network mobility.
18. Maintain a strong field presence, spending four out of five days on-site.

1. Minimum 10 years of experience in retail within the perfume, cosmetics, fashion, or accessory sectors.
2. Proven experience in managing retail teams.
3. Bachelor's degree or equivalent, preferably from a business school.

1. Ability to lead change management initiatives.
2. Excellent 360-degree communication skills.
3. Strong leadership with the ability to inspire and motivate teams.
4. Proficiency in working across multiple departments.
5. Team-oriented mindset.
6. Ability to thrive in a competitive environment.
7. Strong interpersonal skills.
8. Result-oriented approach.
9. Analytical mindset.
10. Aesthetic sensibility and appreciation for beauty.
11. Ability to manage ambiguity and navigate political landscapes.
12. Capacity to embody the brand and its values.

Minimum 10 years in retail management within the luxury sector, with a focus on perfumes and cosmetics, fashion, or accessories.

Bachelor's degree or equivalent, preferably from a business school.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

Guerlain fosters a culture of innovation, elegance, and excellence, where employees are encouraged to push boundaries and create beauty that respects the environment and cultural diversity. The workplace is dynamic, collaborative, and committed to personal and professional growth.