Guerlain Retail Marketing & CRM Assistant Intern

Brussels • Belgium

Friday, September 5, 2025

Guerlain, a distinguished name in the luxury beauty sector, has been crafting exquisite perfumes, skincare, and cosmetics since 1828. As part of the prestigious LVMH group, Guerlain is committed to creating beauty with respect for nature and diversity, aiming to inspire wonder through its products and experiences. The brand offers a dynamic work environment that fosters creativity and innovation.

1. Implement and support a comprehensive 360° retail marketing plan aligned with seasonal trends and product launches, including trade activations and events.
2. Coordinate and execute events such as masterclasses and workshops to enhance customer loyalty and acquisition, focusing on Very Important Clients (VICs).
3. Identify and establish partnerships with brands and venues that align with Guerlain's image, including LVMH brands, hotels, and art galleries.
4. Develop and monitor quantitative and qualitative reports and key performance indicators (KPIs).
5. Ensure optimal customer database retention through CRM tools, including mailings, clienteling applications, and loyalty programs.
6. Create and distribute email campaigns to the Guerlain Belux database in French and Dutch, covering key launches and events.
7. Enhance and segment the Guerlain database for targeted campaign optimization.
8. Define and schedule clienteling campaigns on the dedicated application.
9. Develop and execute targeted activations for prestige clients both online and offline.
10. Manage and organize various assets in collaboration with Guerlain's headquarters team.
11. Support after-sales service requests, including customer exchanges and handling defective product returns.

1. Bilingual in French and English, with Dutch as an optional asset.
2. University degree.

1. Proficiency in Microsoft Office, particularly Excel and PowerPoint.
2. Customer-oriented with a keen eye for detail and product sensitivity.
3. Organized, structured, and committed with strong perseverance and enthusiasm.
4. Proactive and reactive, demonstrating initiative and customer service orientation.
5. Autonomous and flexible, capable of managing multiple projects with prioritization skills.
6. Creative with an aesthetic sense aligned with the brand's image.
7. Strong interpersonal skills and a team-oriented mindset.

Beginner level experience required, ideally in a related field.

University degree required.

The internship offers a six-month program from January to July 2026, providing valuable professional experience in a stimulating work environment with opportunities for personal and professional growth. Interns will have the chance to be part of Guerlain's iconic history and the prestigious LVMH group.

Guerlain fosters a positive team spirit and a stimulating work environment that encourages personal and professional growth. As part of the LVMH group, the company values creativity, innovation, and a commitment to sustainability and diversity.