Guerlain Retail Excellence Project Manager

Paris • France

Tuesday, May 20, 2025

Guerlain, a prestigious brand under the LVMH conglomerate, is renowned for its rich heritage in luxury fragrances, cosmetics, and skincare. As an employer, Guerlain is committed to fostering innovation and excellence within its workforce, offering a dynamic environment where creativity and expertise are highly valued. The brand's affiliation with LVMH further enhances its reputation as a leader in the luxury sector, providing employees with unparalleled opportunities for growth and development.

1. Develop innovative educational tools, including blended learning programs for Retail Excellence, Guerlain sales methodology, and luxury sales support.
2. Test and optimize training tools in real-world scenarios.
3. Conduct continuous research on best retail practices and emerging luxury customer experience trends.
4. Collaborate with Retail teams to monitor KPIs related to education, such as Mystery Shopping and NPS.
5. Support market training teams in analyzing the impact of their actions and developing improvement plans.
6. Define, deploy, and track Guerlain's customer experience markers.
7. Co-develop career paths for Guerlain sales advisors and manage the deployment of corresponding training programs.
8. Co-organize annual international events, both in-person and digital.
9. Animate and unite the community of trainers.
10. Implement a continuous improvement approach based on market feedback.

1. 3 to 5 years of professional experience, ideally in luxury retail, hospitality, or beauty.
2. Solid field experience in sales with a strong understanding of retail KPIs and customer experience drivers.
3. Excellent communication skills, with experience in training facilitation and instructional design.
4. Proven ability to collaborate within an international team with diverse stakeholders (headquarters, markets, retail).
5. Strong affinity for digital tools and curiosity for learning innovations.
6. Fluency in English, both spoken and written; knowledge of another language is an advantage.

1. Educational tool development
2. Blended learning expertise
3. Retail KPI analysis
4. Customer experience enhancement
5. International collaboration
6. Event organization
7. Community management
8. Continuous improvement

A minimum of 3 years of relevant experience in luxury retail, hospitality, or beauty sectors is required.

The position offers a hybrid working mode based at La Samaritaine, providing a blend of in-office and remote work flexibility.

Guerlain fosters a culture of innovation and excellence, encouraging employees to push boundaries and contribute to the brand's legacy of luxury and sophistication. The workplace environment is collaborative, with a strong emphasis on professional growth and international teamwork.