Guerlain Retail Development & Performance Manager

Tokyo • Japan

Friday, July 25, 2025

Guerlain, a prestigious name in the luxury perfumes and cosmetics industry, is part of the LVMH Group, a global leader in luxury goods. As an employer, Guerlain is renowned for its commitment to excellence, innovation, and the cultivation of talent within a dynamic and inclusive work environment. The brand offers employees the opportunity to contribute to its storied legacy while fostering personal and professional growth.

1. Develop and implement retail strategies to enhance performance across department stores, boutiques, and multi-brand stores.
2. Lead retail operational activations and project implementations at the point of sale level.
3. Collaborate with Area Managers and HQ stakeholders to improve retail team efficiency and client experience.
4. Analyze retail performance indicators and propose action plans to optimize results.
5. Ensure alignment with Guerlain's retail strategy and implement HQ guidelines in operated markets.
6. Manage clienteling activation and oversee customer experience monitoring in collaboration with the Education Team.
7. Coordinate retail marketing operations and trade animations, including high-profile promotions and pop-ups.
8. Support distribution strategy by evaluating productivity and profitability per location and aligning action plans with Area Managers.
9. Identify and address the needs of National Ambassadors and create career paths for their development.
10. Enhance customer journey and retail efficiency through collaboration with Marketing, Digital Teams, Education, Finance, and IT.

1. Bachelor's degree in Business Management, Engineering, or a related field.
2. Minimum of 10 years of experience in a retail environment or consulting agency specializing in retail project and tools implementation.

1. Strong project management and analytical skills.
2. Strategic thinking and business acumen.
3. Excellent networking and collaboration skills in an intercultural context.
4. Ability to motivate and lead diverse retail teams.
5. Proactive mindset with the ability to innovate and promote change.
6. Empathy and strong listening skills.
7. Fluent in English.

Minimum of 10 years in a retail environment or consulting agency specializing in retail projects and tools implementation.

Bachelor's degree in Business Management, Engineering, or a related field.

Guerlain offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the LVMH Group.

Guerlain fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to challenge themselves and contribute to the brand's enduring legacy. The work environment is dynamic and inclusive, promoting a sense of belonging and shared purpose.