Guerlain Retail Development and Performance Manager

Tokyo • Japan

Thursday, June 26, 2025

Guerlain, a distinguished brand within the Perfumes & Cosmetics sector, is renowned for its commitment to luxury and innovation. As part of a larger conglomerate, Guerlain benefits from the extensive resources and global reach of its parent company, enabling it to maintain its esteemed position in the industry. The brand is celebrated for its rich heritage and dedication to excellence, making it a coveted employer for those passionate about luxury retail.

1. Develop and implement retail strategies to enhance performance across Department Stores, Boutiques, and Multi-brand Stores.
2. Lead retail operational activation with Area Managers at the Point of Sale level.
3. Contribute to the expansion of Guerlain's distribution network, focusing on new market opportunities.
4. Regularly visit stores to implement and refine tools and processes, ensuring alignment with Guerlain's retail standards.
5. Collaborate with Area Managers, Store Managers, and other stakeholders to enhance retail team efficiency and client experience.
6. Report directly to the National Sales Director, providing insights and updates on retail performance.
7. Challenge and provide input on retail budget constructs, including sales objectives and key performance indicators.
8. Analyze retail performance indicators and ROI of retail tools, coordinating with project leaders to develop action plans.
9. Deliver Retail Scorecards and organize seminars to improve team performance.
10. Ensure alignment with Guerlain's 360° Retail strategy and implement HQ guidelines in operated markets.
11. Manage clienteling activation and collaborate with the Education Team on customer experience monitoring.
12. Implement and train retail teams on Retail Excellence through specialized training modules.

1. Business school degree or university degree in business management or engineering.
2. Minimum 10 years of experience in a retail environment or consulting agency specializing in retail projects and tools implementation.

1. Strong project management and analytical skills.
2. Strategic approach and business acumen.
3. Excellent networking skills in a professional and intercultural context.
4. Ability to motivate and lead diverse retail teams.
5. Proactive mindset with a capacity for innovation and change promotion.
6. Empathy and adaptability.
7. Fluency in English.

A minimum of 10 years of experience in retail or a consulting agency specializing in retail projects and tools implementation is required.

Business school degree or university degree in business management or engineering.

The position offers a hybrid working mode, allowing a balance between in-office and remote work. Employees benefit from being part of a prestigious brand with opportunities for career development and a collaborative work environment.

Guerlain fosters a culture of innovation, collaboration, and excellence. The brand values proactive and solution-oriented individuals who are passionate about luxury retail and eager to take on challenges. Teamwork and a shared commitment to surpassing expectations are at the core of Guerlain's workplace ethos.