Guerlain Private Client Relations Manager

Tokyo • Japan

Friday, July 11, 2025

Guerlain, a distinguished name in the luxury fragrance and beauty industry since 1828, is renowned for its exceptional and audacious creations. As part of the LVMH Group, Guerlain is committed to elevating its status as the most iconic high perfumery and cosmetic house, surpassing competition through exclusivity and innovation.

1. Serve as the Guerlain ambassador for Gaisho teams, building networks and educating them about the brand through brand inductions and Guerlain experiences such as facials and fragrance consultations.
2. Establish and maintain strong relationships with Department Store Gaisho Teams, negotiating and organizing events.
3. Plan, organize, and host VIC events, including hosting and selling during these occasions.
4. Coordinate with HQ teams in Paris to organize experiences for Department Stores Gaisho teams and VIC customers, if English proficiency allows.
5. Collaborate with the retail marketing team to plan and execute brand partnership initiatives aimed at recruiting new VIC customers.
6. Manage customer relations throughout the sales process, from welcome to closing.
7. Work with counter managers and the CRM team to understand top VIC customers' lifestyles and preferences for a personalized approach.

1. University degree or equivalent
2. Minimum 5 years of sales experience in luxury brands or roles involving department store representatives, Gaisho, and VIPs

1. Proficiency in sales planning techniques
2. Knowledge of fair coordination and department store procedures
3. Strong customer relationship management skills
4. Basic PC skills
5. Expertise in Guerlain history and products, preferably in skincare or fragrance

A minimum of 5 years of sales experience in luxury brands or roles involving department store representatives, Gaisho, and VIPs is required.

University degree or equivalent

The role offers a dynamic work environment with opportunities for career progression within a prestigious luxury brand.

Guerlain is undergoing a transformative journey towards becoming the most iconic high perfumery and cosmetic house, fostering a culture of innovation, exclusivity, and excellence.