Guerlain Private Client Relations Consultant

London • UK

Sunday, June 22, 2025

Guerlain, a distinguished name within the Perfumes & Cosmetics division, is renowned for its commitment to luxury and innovation. As part of a prestigious conglomerate, the brand offers a dynamic environment where creativity and excellence are at the forefront, providing employees with the opportunity to thrive in a globally recognized company.

1. Serve as the primary contact for Very Important Clients (VICs) and high-net-worth individuals, delivering exceptional and personalized service.
2. Develop comprehensive knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications.
3. Manage a client portfolio, ensuring consistent and proactive engagement through various communication channels and exclusive events.
4. Collaborate with internal teams to coordinate and deliver high-touch client experiences.
5. Organize and host private viewings, previews, bespoke experiences, and loyalty activations.
6. Resolve client issues swiftly and professionally, maintaining high levels of satisfaction and confidentiality.
7. Collaborate with B2B teams to host internal and external events.
8. Track and analyze client engagement and preferences using CRM systems; generate reports to inform strategic decisions.
9. Identify opportunities for upselling, cross-selling, and referrals through trust-based relationship management.
10. Stay informed on market trends, competitors, and client behavior to maintain a best-in-class standard of service.

1. Proven experience in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles.
2. Strong interpersonal and communication skills with the ability to build rapport and trust.
3. Exceptional attention to detail, discretion, and professionalism in handling confidential information.
4. Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is advantageous.
5. Ability to manage multiple high-touch relationships simultaneously with grace and efficiency.
6. Passion for delivering exceptional service and understanding client psychology.

1. Innate sense of customer service and excellent interpersonal skills.
2. Result and customer orientation.
3. Strong organizational capacity.
4. Commercial sensitivity.
5. Sense of service in a luxury environment.
6. Proficiency in Microsoft Office Suite.
7. Knowledge of business management applications.
8. Leadership and team coaching abilities.
9. Managerial courage.
10. Dynamic and empathetic demeanor.
11. Autonomous with a strong power of proposal.
12. Exemplary in application of procedures, field presence, attitude, presentation, and elocution.
13. Respect for confidentiality.

Minimum of 3 years in relevant roles within luxury retail, private banking, hospitality, or wealth management.

Competitive salary package with excellent benefits, including productivity recognition incentives and brand discounts.

Opportunity to learn new skills through unique training and development programs, competitive salary package, and excellent benefits including productivity recognition incentives and brand discounts.

Guerlain fosters a culture of diversity, creativity, and excellence, encouraging employees to grow and innovate within a supportive and prestigious environment. The brand values diversity of thought and people, offering unique training and development opportunities.