Guerlain Private Client Manager

Guerlain is a heritage French maison within the Parfums & Cosmétiques division of the LVMH group, renowned for its haute perfumery, skincare and artisanal savoir‑faire. As an employer, the brand emphasizes craftsmanship, refined client service and custodianship of a storied luxury legacy, offering roles that blend commercial rigor with cultural stewardship.

1. Manage and develop a portfolio of VIC (Very Important Client) customers in France and visiting international clients, identifying and recruiting new high‑potential clients.
2. Design, coordinate and deliver bespoke ultra‑premium client experiences (private appointments, masterclasses, exclusive presentations, heritage visits) tailored to individual client needs.
3. Own the end‑to‑end sales cycle for private clients — from prospecting and clienteling to the ceremony of sale, operations, delivery, invoicing and after‑sales follow up.
4. Represent the Maison at private events, partner institutions and VIP activations in France and internationally, acting as an ambassador for the brand.
5. Collaborate closely with retail teams, store managers, the Retail & Marketing directions and the international Private Clients team to align strategies and operations.
6. Create and monitor dedicated P&L and sales targets for the private client portfolio; define and track KPIs and measure ROI of client initiatives.
7. Enrich and maintain the client database in compliance with data protection rules; implement clienteling tools and sales dashboards to support the business.
8. Develop relationships with personal shoppers and key players in department stores to amplify acquisition and conversion opportunities.

1. Minimum 5–7 years of proven experience in luxury sales, private client management or high‑end client development with a solid commercial track record.
2. Fluent English is indispensable; additional languages are a significant asset.
3. Exceptional interpersonal skills with demonstrated ability to build trust and lasting relationships with a demanding international clientele.
4. Strong commercial orientation: demonstrable ability to recruit, retain and grow a VIC clientele and to generate bespoke, high‑value sales.
5. Polished presentation and representation skills suitable for elite events, masterclasses and VIP contexts.
6. Proven capacity to coordinate multiple internal and external stakeholders, plan events and orchestrate seamless client experiences.
7. Autonomy, proactivity, excellent prioritisation skills and the ability to operate in high‑pressure, culturally nuanced luxury environments.
8. High sensitivity to heritage brands, craftsmanship and the ability to narrate brand history and savoir‑faire convincingly.

1. Private client management
2. Clienteling
3. CRM (client database enrichment and governance)
4. P&L monitoring and sales target management
5. KPI definition and ROI analysis
6. VIP event design and orchestration
7. End‑to‑end retail sales cycle management (prospecting to billing and after‑sales)
8. Partnership development with personal shoppers and flagship retail teams

Minimum 5–7 years of confirmed experience in luxury sales or private client business development, with a strong commercial orientation and a track record of recruiting and managing high‑value clients.

Bachelor’s degree or equivalent in business, luxury management, hospitality or a related discipline preferred.

Guerlain combines deep heritage and artisanal savoir‑faire with rigorous commercial standards. The work culture prizes refined client service, storytelling aptitude and collaborative cross‑functional coordination, with an emphasis on discretion, excellence and experiential hospitality.