Guerlain Institute Ambassador

Paris • France

Thursday, March 13, 2025

Guerlain, a prestigious name in the world of luxury perfumes and cosmetics, stands as a beacon of elegance and innovation. As part of the LVMH group, Guerlain offers unparalleled opportunities for career growth within a global leader in luxury goods. The brand is renowned for its commitment to excellence, tradition, and the art of beauty, making it an esteemed employer in the luxury sector.

1. Act as a brand ambassador for Guerlain, embodying its history, values, and expertise.
2. Oversee reception and retail tasks with a high level of professionalism.
3. Manage client reservations and anticipate group arrivals in coordination with relevant services.
4. Maintain and optimize scheduling and client appointments.
5. Welcome clients upon arrival and departure, ensuring a seamless experience.
6. Handle billing, payments, and daily accounting tasks.
7. Address client inquiries regarding institute operations, pricing, and services.
8. Resolve conflicts and manage complaints with professionalism and courtesy.
9. Promote additional services and products, including gift vouchers.
10. Stay informed about Guerlain's direction and market trends through available resources.
11. Restock retail product shelves as needed.
12. Assist in training new reception staff and participate in client recruitment.
13. Contribute to achieving financial targets and key performance indicators.

1. Minimum of one year experience in hotel reception or luxury spa environment.
2. Proficiency in English is essential.
3. Familiarity with Microsoft Office Suite.

1. Team spirit
2. Excellent presentation
3. Strong observation and listening skills
4. Clear diction
5. Empathy
6. Outstanding interpersonal skills
7. Dynamic and enthusiastic
8. Independent and proactive
9. Keen interest in beauty and luxury
10. Attention to detail and elegance
11. Effective sales techniques
12. Organizational skills
13. Hospitality and reception skills
14. Adaptability and flexibility

A minimum of one year of experience in hotel reception or luxury spa settings is required.

Opportunities for career advancement within a prestigious luxury brand.

Guerlain fosters a culture of elegance, innovation, and dedication to excellence. As part of the LVMH group, employees are immersed in a dynamic environment that values tradition and creativity, offering a supportive and enriching workplace.