Guerlain E-Commerce Assistant Intern

Guerlain, a prestigious name in the luxury fragrance and cosmetics industry, operates under the esteemed umbrella of LVMH, a global leader in luxury goods. As an employer, Guerlain is committed to innovation, excellence, and the cultivation of talent, offering a dynamic and enriching environment for professional growth.

1. Manage the product catalog and e-merchandising for Guerlain.com, ensuring excellence in new product launches, internal coordination, and stock and price verification.
2. Continuously optimize product pages, including cross-selling, editorial content, and visual updates.
3. Monitor and enhance the commercial animation calendar, proposing optimizations to improve customer experience and business performance.
4. Execute the generosity strategy, including gifts, basket samples, and promotional offers.
5. Create landing pages in collaboration with Trade Marketing teams.
6. Oversee the e-boutique, including product page creation, autonomous e-merchandising management, and weekly newsletter distribution.
7. Track and share daily performance metrics of Guerlain.com, including sales reporting and market priorities.
8. Conduct ad-hoc analyses, such as product launch reviews and customer feedback collection.
9. Manage the online appointment booking platform, Booxi, and serve as the primary contact for customer service needs related to clienteling and site feedback.
10. Collaborate with CRM, Media, Support, Marketing, and Supply teams to ensure project fluidity.
11. Handle tickets raised by Beauty Tech or the Fraud team and conduct monthly competitive benchmarking.

1. Currently enrolled in a business school, digital studies, or equivalent program.
2. Ideally, previous experience in digital project management.

1. Strong organizational and multitasking abilities.
2. Attention to detail and proactive approach.
3. Excellent interpersonal and teamwork skills.
4. Proficiency in Microsoft Office Suite.

Entry-level, suitable for students with some prior experience in digital project management.

Currently pursuing a degree in business, digital studies, or a related field.

Internship provides a comprehensive learning experience in a leading luxury brand, with exposure to various digital and e-commerce strategies.

Guerlain fosters a collaborative and innovative culture, encouraging creativity and teamwork. The company values diversity and inclusivity, offering a supportive environment for personal and professional development.