Guerlain E-Commerce Assistant Intern

Guerlain, a prestigious name in the luxury fragrance and cosmetics sector, is part of the esteemed LVMH Group. Renowned for its innovation and heritage, Guerlain offers a dynamic work environment where creativity and excellence are at the forefront. Employees are encouraged to thrive in a culture that values both tradition and forward-thinking approaches.

1. Manage the product catalog and execute e-merchandising strategies on Guerlain.com, including new product launches, internal coordination, and stock and price verification.
2. Continuously optimize product pages through cross-selling, editorial content updates, and visual enhancements.
3. Monitor and propose improvements for commercial campaign calendars to enhance customer experience and business performance.
4. Oversee the operational execution of the generosity strategy, including gifts, samples, and promotional offers.
5. Collaborate with Trade Marketing teams to create landing pages.
6. Independently manage e-merchandising and create product pages for each launch on the e-boutique, including weekly newsletter distribution.
7. Track and report daily performance metrics of Guerlain.com, including sales analysis and market priorities.
8. Conduct ad-hoc analyses, such as product launch reviews and customer feedback collection.
9. Manage the online appointment booking platform and serve as the primary contact for customer service needs related to clienteling and feedback.
10. Collaborate with CRM, Media, Support, Marketing, and Supply teams to ensure project fluidity.
11. Handle tickets raised by Beauty Tech or the Fraud team and conduct monthly competitive analysis.

1. Currently enrolled in a business school, digital studies, or equivalent program.
2. Ideally, previous experience in digital project management.

1. Strong organizational and multitasking abilities.
2. Attention to detail and proactive approach.
3. Excellent interpersonal and teamwork skills.
4. Proficiency in Microsoft Office Suite.

Entry-level, suitable for students with some exposure to digital project management.

Enrollment in a business school, digital studies, or equivalent program.

This internship offers a unique opportunity to gain hands-on experience in a leading luxury brand, with exposure to various facets of e-commerce and digital marketing.

Guerlain fosters a collaborative and innovative workplace culture, where employees are encouraged to contribute ideas and work collectively towards shared goals. The company values diversity and inclusivity, creating an environment where all team members can thrive.