Guerlain E-Commerce Assistant Intern

Guerlain, a prestigious name in the luxury fragrance and cosmetics industry, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Guerlain is committed to fostering innovation and excellence, offering a dynamic and inspiring work environment where creativity and passion are highly valued.

1. Manage the product catalog and e-merchandising for Guerlain.com, including product launches, internal coordination, and stock and price checks.
2. Continuously optimize product pages with cross-selling opportunities, editorial content, and updated visuals.
3. Monitor and propose enhancements for commercial animations, including launches, limited editions, and promotional offers, to improve customer experience and business performance.
4. Oversee the operational strategy for promotional gifts and samples, and relay promotional offers.
5. Create landing pages in collaboration with Trade Marketing teams.
6. Develop product pages for each launch and manage e-merchandising autonomously, including sharing weekly newsletters.
7. Track and report daily performance metrics of Guerlain.com, analyzing sales figures and market priorities.
8. Conduct ad-hoc analyses, such as product launch reviews and customer feedback collection.
9. Manage the online appointment booking platform, Booxi, and serve as the primary contact for customer service needs related to clienteling and site feedback.
10. Collaborate with CRM, Media, Support, Marketing, and Supply teams to ensure project fluidity.
11. Handle tickets raised by Beauty Tech or the Fraud team.
12. Conduct monthly competitive benchmarking.

1. Currently enrolled in a business school, digital studies, or equivalent program.
2. Ideally, previous experience in digital project management.

1. Strong organizational and multitasking abilities.
2. Attention to detail and proactive approach.
3. Excellent interpersonal and teamwork skills.
4. Proficiency in Microsoft Office Suite.

Entry-level, suitable for students with some exposure to digital project management.

Currently pursuing a degree in business, digital studies, or a related field.

This is a conventioned internship offering hands-on experience in the luxury e-commerce sector, providing valuable insights into digital marketing and project management.

Guerlain fosters a culture of innovation and collaboration, encouraging employees to push boundaries in the luxury sector. The workplace is dynamic and supportive, with a strong emphasis on teamwork and professional growth.