Guerlain E-Business and CRM Intern

Paris • France

Monday, January 19, 2026

Guerlain, a prestigious name in the luxury fragrance and cosmetics industry, is part of the LVMH Group, a world leader in luxury. The brand is renowned for its rich heritage, innovative products, and commitment to sustainability. As an employer, Guerlain offers a dynamic and transformative environment, fostering creativity and excellence in its workforce.

1. Manage the catalog of new products, ensuring the creation, optimization, and enhancement of product listings with necessary elements such as texts, visuals, and videos.
2. Monitor weekly and monthly sell-out performance, consolidating and analyzing data from the NPD panel.
3. Conduct weekly visibility checks of e-retailers and brands, along with competitive analysis.
4. Execute e-trade operations, managing freelancers for asset creation (banners, emailings, landing pages) and overseeing promotional tools (GWP, samples).
5. Manage and track recurring CRM campaigns such as birthdays and new clients.
6. Draft the CRM Newsletter for field teams, communicating CRM performance, timely information, and activation plans.
7. Support field teams with ad-hoc requests (client portfolio assignments, client sheets, flower bouquets).
8. Handle gift dispatches for the Guerlain&Vous loyalty program according to boutique and Client Service needs.

1. Currently enrolled in a business school at a master's level or equivalent, ideally with initial experience in digital project management.

1. Organized, versatile, and meticulous with an open-minded approach.
2. Proactive with a knack for problem-solving and overcoming challenges.
3. Excellent interpersonal skills, capable of effective communication with headquarters, boutiques, field teams, and service providers.
4. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

Entry-level experience, ideally with a background in digital project management.

Pursuing a Master's degree in Business or equivalent.

The internship offers a comprehensive learning experience in a leading luxury brand, providing exposure to e-business and CRM strategies within a dynamic team environment.

Guerlain promotes a culture of innovation and excellence, encouraging employees to engage in creative problem-solving and collaboration. The company values sustainability and heritage, creating a respectful and inclusive workplace.