Guerlain Customer Quality Engineer

Chartres • France

Wednesday, December 3, 2025

Guerlain, a prestigious name in the luxury fragrance and cosmetics industry, is renowned for its commitment to crafting exceptional and audacious products since 1828. As part of the LVMH group, Guerlain is dedicated to maintaining its iconic status in high perfumery and cosmetics, striving for excellence and exclusivity in its offerings. The company is currently undergoing a transformative journey to elevate its brand image and product quality above the competition.

1. Monitor product quality through customer complaint indicators and lead improvement action plans.
2. Organize and manage customer complaint escalations from various sources both domestically and internationally.
3. Verify and approve investigations for root cause identification, impact studies, and corrective/preventive actions.
4. Ensure follow-up on action plans, including communication with subsidiaries, customer service, and management.
5. Manage cosmetovigilance cases by organizing escalations and communicating with relevant departments for case evaluations.
6. Prepare and present annual reviews of cosmetovigilance cases to Quality, Regulatory, Operations, and LVMH Technical Compliance Departments.
7. Collaborate with the Development team to establish panel schedules and objectives during design/industrialization phases.
8. Organize panelist recruitment, distribution, and analysis of samples in collaboration with relevant departments.
9. Report panel results to Marketing teams.
10. Update trend analyses related to complaints to identify improvement opportunities and report to management.
11. Provide insights to development and marketing teams for future packaging designs and formula innovations based on complaint analyses and competitor product studies.
12. Participate in cross-functional projects to improve service processes, including simplification and automation.
13. Ensure consistency in product shelf life definitions across systems according to product type.
14. Respond to subsidiary inquiries and participate in periodic stock review arbitrations led by the Supply Chain.

1. Bachelor's degree (BAC+5) in Quality or Packaging
2. Minimum 3 years of experience, ideally in luxury or packaging industries
3. Proficiency in English, both written and spoken
4. Familiarity with information systems such as SAP and PowerBI
5. Strong organizational skills and ability to lead multidisciplinary teams

1. Proficiency in English
2. Strong organizational and analytical skills
3. Ability to lead and coordinate multidisciplinary teams
4. Familiarity with SAP and PowerBI
5. Attention to detail and problem-solving skills

A minimum of 3 years of experience, preferably within the luxury or packaging sectors.

Bachelor's degree (BAC+5) in Quality or Packaging

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Guerlain fosters a culture of innovation, excellence, and exclusivity, encouraging employees to contribute to the brand's legacy of crafting exceptional fragrances and cosmetics. As part of the LVMH group, the company emphasizes collaboration, creativity, and a commitment to quality, providing a dynamic and inspiring work environment.