Guerlain CRM Coordinator

Guerlain, a distinguished name in the realm of perfumes and cosmetics, operates under the esteemed umbrella of LVMH, a global leader in luxury goods. As a part of this illustrious conglomerate, Guerlain is committed to excellence, innovation, and the art of craftsmanship, offering a dynamic environment for professionals to thrive.

1. Develop and execute CRM strategies to enhance customer satisfaction and retention.
2. Analyze customer data to identify opportunities for improvement and segmentation.
3. Coordinate targeted and personalized marketing campaigns.
4. Collaborate with sales and marketing teams to ensure a consistent and effective customer experience.
5. Monitor and report on the performance of CRM campaigns.
6. Maintain and update the customer database.
7. Implement CRM tools and technologies to optimize processes.

1. Previous experience in a similar CRM role.
2. Intermediate to advanced proficiency in English.

1. Proficiency in CRM tools such as Salesforce or HubSpot.
2. Strong analytical skills with the ability to interpret data.
3. Excellent communication and teamwork abilities.
4. Detail-oriented with the capacity to manage multiple projects simultaneously.
5. Creativity and results-oriented mindset.

A minimum of 3 years of experience in a CRM role is required.

Employees enjoy a hybrid working model, combining the flexibility of remote work with the collaborative environment of the office.

Guerlain fosters a culture of innovation and excellence, encouraging creativity and collaboration among its team members. As part of LVMH, the company values diversity and provides a supportive environment for professional growth and development.