Guerlain Business Manager

Manchester • UK

Tuesday, February 10, 2026

Guerlain, a distinguished name in the realm of luxury perfumes and cosmetics, is renowned for its pioneering spirit and commitment to excellence. As part of the illustrious LVMH group, Guerlain offers a prestigious platform for professionals seeking to excel in the luxury beauty industry. With a legacy dating back to 1828, the brand is synonymous with artistry, quality, and elegance.

1. Achieve or exceed counter sales targets and corporate objectives.
2. Set and monitor individual and collective sales objectives weekly and monthly.
3. Compile and submit sales reports to line management within deadlines.
4. Monitor competitor activities and communicate insights to the team, adapting strategies accordingly.
5. Proactively seek opportunities and promote in-store events to maximize sales.
6. Ensure a luxury level of customer service and foster customer loyalty.
7. Handle customer complaints with discretion and efficiency.
8. Ensure team adherence to customer service guidelines, providing feedback and addressing concerns.
9. Maintain appropriate stock levels and ensure merchandising aligns with company guidelines.
10. Communicate corporate strategy and goals to the team.
11. Facilitate team development through coaching and exemplary leadership.
12. Conduct staff performance appraisals during probation, annually, and mid-year.
13. Recruit high-caliber team members and manage their induction and performance.
14. Ensure team professionalism and compliance with company guidelines.
15. Perform additional duties as directed by management.
16. Act as a brand ambassador and representative at all times.
17. Adhere to company and store policies and procedures.
18. Build strong relationships with store management.
19. Ensure efficient communication and reporting to management and head office.
20. Manage all counter administration and reporting.

1. Minimum 3 years of relevant experience.

1. Ability to motivate, coach, and develop team members.
2. Results and business-oriented mindset.
3. Strong leadership skills.
4. Extensive retail experience.
5. Adaptability and decision-making skills.
6. Confidence in engaging with customers.
7. Professional, proactive, and positive demeanor.

Minimum 3 years of relevant experience in a similar role within the luxury retail sector.

Employees enjoy a dynamic work environment with opportunities for career growth and development within the luxury retail sector.

Guerlain fosters a culture of innovation, excellence, and luxury. As part of the LVMH group, the company values creativity, craftsmanship, and a commitment to delivering exceptional products and services. The work environment is collaborative, with a focus on professional growth and maintaining the brand's prestigious reputation.