Guerlain Boutique Manager

Guerlain is a historic French maison of fragrance, skincare, make-up and spa wellness that operates within the LVMH Perfumes & Cosmetics portfolio. The brand is renowned for its artisanal heritage, commitment to sensory excellence and refined client experiences across prestige retail and boutique environments.

1. Lead and run the Guerlain counter at Breuninger Stuttgart, including day-to-day operations and adherence to brand standards.
2. Recruit, coach, motivate and develop the counter team; produce staffing plans and ensure high-performance delivery in line with Guerlain guidelines.
3. Deliver personalised, professional and distinctive client consultations to build and retain an exclusive customer base.
4. Drive sales performance through active clienteling, upselling, and cross-selling while monitoring and optimising Retail KPIs.
5. Prepare and present regular sales and performance reporting; analyse results and implement corrective actions.
6. Plan and execute point-of-sale promotions and merchandising initiatives that preserve the luxury brand image and comply with merchandising guidelines.
7. Ensure operational excellence across counter processes to maintain an elevated customer service standard.

1. Minimum 3 years' experience in premium or luxury retail, ideally within beauty or cosmetics.
2. Proven experience in team leadership and people development.
3. Strong identification with the Maison and an understanding of the luxury cosmetics and fashion market.
4. Fluent German and good command of English; additional languages are advantageous.
5. Analytical approach with experience using KPIs and sales data to define and implement actions.
6. Demonstrated commercial drive, excellent communication and a polished, confident presence.

1. Team leadership
2. Luxury clienteling
3. Retail KPI analysis
4. Sales reporting
5. Merchandising implementation
6. POS promotion planning
7. Staff scheduling / workforce planning
8. Customer service excellence

Minimum three years of experience in premium or luxury retail, with demonstrable commercial results and prior responsibility for leading a team or counter.

Vocational qualification in retail, business or a related discipline, or equivalent professional experience in luxury retail.

Open, familial working atmosphere with a du-culture and flat hierarchies; annual allotment of free and discounted Guerlain and LVMH Beauty products; 30 days annual leave; holiday and Christmas pay; performance bonuses; vermögenswirksame Leistungen (capital-forming benefits) and company pension; training and development opportunities within the LVMH group; Urban Sports access; employee offers via the corporate benefits portal.

Guerlain combines artisanal heritage with a contemporary, collaborative workplace ethos. Teams are passionate about the brand and encouraged to drive initiatives with autonomy, while the company emphasises professional development, a supportive atmosphere and a commitment to exceptional client experiences.