Guerlain Boutique Manager

Guerlain, a prestigious name in the luxury beauty industry, is renowned for its dedication to creating exquisite perfumes, skincare, and makeup products. As part of the LVMH group, Guerlain embodies a commitment to innovation and sustainability, crafting beauty experiences that respect nature and diversity. The brand's legacy, dating back to 1828, is built on a foundation of elegance and excellence, offering employees a unique opportunity to contribute to a storied tradition of luxury and refinement.

1. Implement Guerlain's retail strategy and ensure achievement of set objectives.
2. Participate in setting and achieving business goals.
3. Analyze and manage business performance and associated KPIs, reporting to top management.
4. Propose action plans, challenges, and partnerships based on priorities and activities.
5. Analyze competitive environment and work with surrounding network to identify business opportunities.
6. Prioritize customer experience, developing a unique and memorable service.
7. Apply Guerlain's sales method and monitor customer KPIs, including client base and satisfaction surveys.
8. Maintain privileged relationships with the store's VIC clients.
9. Represent the brand at in-store and out-of-store events.
10. Oversee recruitment processes and develop integration paths for new employees.
11. Foster a climate of trust within the team through close management and regular meetings.
12. Set individual and team objectives, evaluate performance, and identify training needs.
13. Coach and train teams, ensuring continuous development of skills.
14. Manage various budgets and ensure compliance with store procedures.
15. Collaborate closely with head office teams, including operations, trade marketing, and merchandising.
16. Ensure the store's image is maintained, including cleanliness and team presentation.
17. Participate in merchandising setup and offer recommendations.

1. Result-oriented and customer-focused.
2. Strong organizational skills, with the ability to react and adapt quickly.
3. Service-oriented mindset in a luxury environment.
4. Excellent written and verbal communication skills.
5. Proficiency in English is essential.
6. Proven leadership skills with the ability to integrate, motivate, develop, and retain teams.
7. Confirmed experience in team management within a luxury retail environment.

1. Strategic business management
2. Customer relationship management
3. Team leadership and development
4. Effective communication
5. Budget management
6. Merchandising expertise
7. Fluency in English

A minimum of 3 years of experience in managing teams within a luxury retail environment is required.

Employees benefit from working in a prestigious environment that values creativity, innovation, and excellence. Opportunities for professional development and growth within the LVMH group are available.

Guerlain fosters a culture of elegance, creativity, and respect for tradition, while embracing innovation and sustainability. The workplace environment encourages collaboration and personal growth, with a focus on delivering exceptional customer experiences.