Guerlain Boutique Manager

Guerlain is a historic French maison renowned for its fragrances, skincare and makeup, operating within the LVMH Perfumes & Cosmetics division. The brand combines artisanal savoir‑faire with a premium retail experience and benefits from the resources and development opportunities of the LVMH group.

1. Lead day‑to‑day operations of the Breuninger Guerlain counter, ensuring seamless execution of POS processes and adherence to Merchandising Guidelines.
2. Recruit, coach and develop the counter team; set objectives, build schedules (Personaleinsatzplanung) and drive team motivation in line with Guerlain standards.
3. Deliver personalised, high‑touch client consultations to build and retain a high‑value customer base and maximise lifetime client value.
4. Own local sales performance: monitor Retail KPIs, analyse reporting, identify revenue opportunities and implement corrective actions to meet targets.
5. Plan and execute in‑store promotional and visual initiatives to elevate the luxury brand image and optimise conversion at the point of sale.
6. Safeguard the Maison’s luxury standards and ensure consistent presentation, service levels and customer experience.

1. Several years of proven experience in premium or luxury retail, with a minimum of 3 years in client‑facing sales roles.
2. Demonstrable experience in team leadership and people development within a retail environment.
3. Deep affinity for the Maison and strong knowledge of the cosmetics, fashion and luxury marketplace.
4. Fluent German and good command of English; additional languages are an advantage.
5. Analytical mindset with comfort using sales KPIs and reporting to inform commercial decisions.
6. Proven ability to assume responsibility for sales targets and deliver measurable results.
7. Excellent sales, communication and client‑relationship skills; confident, stylish and professional presence.

1. Retail KPI
2. Reporting
3. Point of Sale (POS) operations
4. Merchandising Guidelines
5. Clienteling / Customer relationship management

Minimum three years' experience in premium or luxury retail, including responsibility for sales performance and at least some team leadership experience.

Vocational training in retail, business or cosmetology preferred; equivalent professional experience in luxury retail accepted.

Annual allotment of free and discounted Guerlain and LVMH Beauty products; 30 days annual leave; holiday/Christmas bonus; performance‑related premiums; Vermögenswirksame Leistungen (capital‑forming payments); company pension scheme; internal LVMH training and development programmes; Urban Sports access; employee offers via corporate benefits portal; collegial, flat‑hierarchy working environment.

Guerlain combines a heritage of artisanal craftsmanship with a contemporary luxury retail culture focused on sensory excellence and refined client service. As part of the LVMH group, it offers a collaborative environment that values initiative, professional development and a strong brand commitment.