Guerlain Beauty Consultant

London • UK

Wednesday, July 23, 2025

Guerlain, a distinguished name in the realm of luxury perfumes, skincare, and cosmetics, is part of the esteemed LVMH group. With a legacy spanning 190 years, Guerlain is renowned for its commitment to innovation, creativity, and sustainability. The brand prides itself on fostering a culture of exploration and audacity, while preserving its rich heritage and promoting diversity and inclusion.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers.
2. Ensure the development of sales while maintaining excellence in customer service.
3. Provide a unique customer experience through personalized services and storytelling in make-up, skincare, and perfume consultations.
4. Cultivate a regular clientele and expand both local and international customer bases using available tools and strategies.
5. Contribute to the store's customer satisfaction efforts and propose actionable plans for improvement.
6. Apply the unique Guerlain selling method to achieve individual and collective sales objectives.
7. Foster team spirit and participate actively in briefings and store activities.
8. Ensure the smooth operation of the counter by adhering to Retail Excellence standards and sales procedures.
9. Maintain professional grooming standards, including uniform, make-up, hairdressing, and manicure.

1. Innate sense of customer service and excellent interpersonal skills.
2. Aptitude for challenges and sales.
3. Result-oriented mindset.
4. Ability to listen and provide advice in a luxury environment.
5. Knowledge of business management applications.

1. Dynamic and empathetic demeanor.
2. Exemplary application of procedures, attitude, and presentation.
3. Strong team spirit.
4. Respect for confidentiality.

Beginner level experience in customer service or sales, preferably within a luxury environment.

Competitive salary package with productivity recognition incentives and brand discounts.

Opportunities for skill development through unique training programs, competitive salary package, productivity recognition incentives, and brand discounts.

Guerlain fosters a culture of creativity, audacity, and exploration, encouraging employees to innovate while preserving the brand's unique heritage. The company is committed to diversity, inclusion, and sustainable development, ensuring a harmonious balance between luxury and environmental responsibility.