Guerlain Beauty Consultant

Birmingham • UK

Thursday, July 31, 2025

Guerlain, a prestigious member of the LVMH group, has been a beacon of innovation and elegance in the realms of perfume, skincare, and make-up for over 190 years. The brand is renowned for its commitment to creativity, audacity, and sustainable luxury, offering employees a dynamic environment where heritage and modernity converge. Guerlain's workforce is diverse and dedicated to preserving and enhancing the brand's legacy while promoting sustainable development.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers.
2. Ensure the development of sales while maintaining excellence in customer service.
3. Provide a unique and personalized customer experience through active listening and tailored consultations in make-up, skincare, and perfume.
4. Develop and maintain a regular clientele, utilizing tools such as clienteling, phoning, and in-store animations.
5. Contribute to customer satisfaction surveys and propose actionable improvements.
6. Apply Guerlain's unique selling method to achieve individual and collective sales objectives.
7. Foster team spirit and participate actively in team briefings and store operations.
8. Maintain grooming standards as per brand guidelines.

1. Minimum of 3 years of experience in a similar role within the luxury sector.

1. Innate sense of customer service with excellent interpersonal skills.
2. Result-oriented with a strong sense of service in a luxury environment.
3. Ability to listen and provide expert advice.
4. Knowledge of business management applications.
5. Dynamic, empathetic, and exemplary in attitude and presentation.
6. Strong team spirit and respect for confidentiality.

A minimum of 3 years in a similar role within the luxury sector is required.

Competitive salary package with excellent benefits, including productivity recognition incentives and brand discounts.

Employees benefit from unique training and development programs, competitive salary packages, productivity recognition incentives, and brand discounts.

Guerlain fosters a culture of exploration, creativity, and audacity, encouraging employees to innovate and excel in a supportive and dynamic environment. The brand values diversity and is committed to sustainable luxury, ensuring a harmonious balance between tradition and modernity.