Guerlain Beauty Consultant

Bicester • UK

Wednesday, September 17, 2025

Guerlain, a prestigious name in the luxury beauty industry, has been at the forefront of innovation and elegance for 190 years. As part of the LVMH group, Guerlain is renowned for its exquisite perfumes, skincare, and makeup products. The brand is committed to sustainability and diversity, fostering a culture of creativity and audacity. Guerlain offers a dynamic work environment where employees are encouraged to explore and innovate, preserving the brand's unique heritage while contributing to its future growth.

1. Provide exceptional customer service by creating a warm and trusting environment, embodying the 'Guerlain promise'.
2. Develop personalized customer experiences through active listening and tailored consultations in makeup, skincare, and perfume.
3. Cultivate a regular clientele and expand local and international customer bases using available tools and strategies.
4. Contribute to customer satisfaction surveys and propose actionable improvements.
5. Implement the Guerlain selling method to achieve individual and collective sales targets.
6. Embody Guerlain's values and foster team spirit through active participation in briefings and team activities.
7. Ensure the smooth operation of the counter by adhering to Retail Excellence standards and sales procedures.
8. Maintain professional grooming standards, including uniform, makeup, and personal presentation.

1. Innate sense of customer service and excellent interpersonal skills.
2. Result-oriented with a strong sense of service in a luxury environment.
3. Ability to listen and provide expert advice.
4. Proficiency in business management applications.
5. Dynamic, empathetic, and exemplary in attitude and presentation.
6. Strong team spirit and respect for confidentiality.

Beginner level experience in customer service or sales, preferably within a luxury environment.

Competitive salary package with productivity recognition incentives and brand discounts.

Comprehensive benefits package including unique training and development programs, productivity recognition incentives, and brand discounts.

Guerlain fosters a culture of exploration, creativity, and audacity. The brand values diversity and is committed to sustainable development. Employees are encouraged to innovate and preserve Guerlain's rich heritage while contributing to its growth.