Guerlain Beauty Advisor

Guerlain, a prestigious entity within the LVMH Group, is renowned for its rich heritage in the luxury perfume and cosmetics industry. Established by Pierre-François-Pascal Guerlain, the brand has been a beacon of elegance and innovation in beauty. As part of LVMH, Guerlain benefits from the conglomerate's global influence and commitment to excellence, offering employees an environment that fosters creativity and professional growth.

1. Achieve retail sales goals and annual productivity targets.
2. Deliver exceptional beauty and fragrance service to clients, fostering strong client relationships to encourage repeat sales and brand loyalty.
3. Provide comprehensive customer service, including product information, sales, and in-store event execution.
4. Maintain a clean, organized, and well-presented retail counter area and products.
5. Meet retail sales plan objectives and track productivity as set by the employer.
6. Respond to customer inquiries about Guerlain products with professionalism and courtesy.
7. Offer expert consultation on cosmetic shades, skin treatments, makeup application, artistry, and fragrances.
8. Resolve customer issues or questions via telephone, text, or email, including researching and preparing reply correspondence.
9. Maintain a client registration program, nurture customer relationships, and generate new business through regular communication.
10. Adhere to all retailer policies and practices.
11. Participate in special projects and miscellaneous duties as needed.

1. Ability to effectively manage customer expectations and build loyal customer relationships.
2. Excellent organizational skills.
3. Superior written and verbal communication skills.
4. Experience with CRT and aptitude for learning computer-based inventory and order status systems.
5. Knowledge of Microsoft Office and Excel.

1. Customer relationship management
2. Organizational skills
3. Communication skills
4. Technical proficiency in inventory systems
5. Microsoft Office proficiency

Entry-level experience is acceptable, with a focus on customer service and sales in a retail environment.

The salary range is $30-$33 per hour, with flexibility to recognize and reward various levels of expertise, performance, and tenure.

Employees enjoy market-competitive pay, opportunities for career advancement, and a supportive work environment.

Guerlain fosters a culture of innovation and elegance, deeply rooted in its historical legacy while embracing modernity. As part of the LVMH Group, the company values creativity, excellence, and a commitment to sustainability and social responsibility.