Guerlain Area Manager

London • UK

Tuesday, August 26, 2025

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is part of the esteemed LVMH Group. Renowned for its commitment to excellence and innovation, Guerlain offers a dynamic and inspiring work environment where creativity and craftsmanship are celebrated. As a leader in the industry, the brand is dedicated to maintaining its legacy while driving forward with modernity and elegance.

1. Monitor trading results daily, weekly, and monthly to ensure performance aligns with targets, and develop proposals to enhance performance.
2. Act as an Ambassador of Retail Excellence, utilizing Retail Excellence tools.
3. Develop, coach, and manage a team of brand ambassadors to foster a high-performance culture.
4. Lead by example in customer-centric practices and coach Brand Ambassadors.
5. Recruit and retain exceptional talent, developing team skills and capabilities.
6. Achieve area targets including retail sales, OOS, and point of sale KPIs.
7. Implement company strategy and vision throughout the area, ensuring retail partners are aligned with brand ambition and marketing plans.
8. Manage store visit frequency and build strong relationships with key store managers.
9. Ensure brand image is maintained and marketing plans are implemented in all retail locations.
10. Build effective relationships with Head Office teams including marketing, sales, and HR.
11. Train and coach retail partner staff on lifestyle products during visits.
12. Manage temporary staff and handle HR responsibilities such as disciplinaries and performance management.

1. Minimum 5 years of experience in a customer-facing role, with at least 2 years managing a team.

1. Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
2. Effective planning and organizational skills.
3. Ability to analyze and interpret retail results.
4. Flexibility and agility in a dynamic environment.
5. Proven people management skills.
6. Self-motivated and results-driven.
7. Strong observation, communication, and interpersonal skills.
8. Solution-focused with adaptability.
9. Confidence and influence at all levels.

A minimum of 5 years in a customer-facing role, with at least 2 years of experience managing a team.

Guerlain offers a comprehensive benefits package that includes opportunities for career development, a supportive work environment, and the chance to work with a leading luxury brand.

Guerlain fosters a culture of innovation, creativity, and excellence. The brand values dedication and teamwork, encouraging employees to contribute to its legacy of luxury and craftsmanship. The work environment is dynamic and supportive, offering opportunities for personal and professional growth.