Guerlain Account Manager

Guerlain is an iconic French Maison of perfumes, skincare and make-up, recognised for creative craftsmanship and a heritage-driven approach to luxury. As part of the LVMH group, Guerlain combines artisanal savoir-faire with international retail presence and a growing commitment to sustainability and talent development.

1. Lead daily operations of the Guerlain counter at H Beauty Lakeside to deliver exceptional client experiences and meet sales targets.
2. Apply and uphold Guerlain's bespoke sales method while coaching and modelling high service standards for the team.
3. Recruit, train, evaluate and develop counter staff; set individual and team objectives and drive performance through coaching and feedback.
4. Monitor retail KPIs, manage P&L responsibilities, prepare reporting and implement action plans to optimise sales and productivity.
5. Ensure flawless store execution including merchandising, visual standards, stock control, cash handling and loss-prevention procedures.
6. Supervise administrative and operational tasks (scheduling, payroll input, bonuses, training records, uniforms and supplier coordination).
7. Manage customer relationship issues, complaints and disputes with speed and professionalism to protect brand reputation.

1. Minimum 3 years' proven experience in luxury retail management, counter management or multi-person boutique leadership.
2. Demonstrable track record of meeting sales targets and managing retail KPIs; experience with P&L awareness preferred.
3. Proven ability to recruit, coach and develop sales teams in a luxury environment.
4. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) and experience using a retail/business management application.
5. Strong organisational skills, commercial sensitivity and a client-centric approach appropriate for a high-end beauty brand.

1. Word
2. Excel
3. PowerPoint
4. business management application
5. KPI analysis
6. P&L awareness
7. Visual merchandising
8. Cash management and loss-prevention
9. Scheduling and payroll supervision
10. Team coaching and performance management
11. Clienteling and customer relationship management

Minimum 3 years' experience in luxury retail or beauty counter management with responsibility for sales targets and team leadership.

Secondary education required; bachelor's degree in business, retail management, hospitality or a related field preferred.

Training and development programmes; competitive salary package; productivity recognition incentives; brand discounts.

Guerlain cultivates a heritage-led, creative culture where craftsmanship and audacity coexist with a duty to sustainability. The Maison values curiosity, diverse perspectives and the professional development of its retail teams within the LVMH luxury network.