Guerlain Account Manager

Thurrock • UK

Tuesday, March 11, 2025

Guerlain, a prestigious name in the luxury beauty industry, is renowned for its innovative approach to perfumes, skincare, and makeup. As part of the LVMH group, Guerlain is committed to excellence, creativity, and sustainability. The brand offers a dynamic work environment where diversity and talent are celebrated, fostering a culture of innovation and exploration.

1. Act as a brand ambassador, embodying and transmitting Guerlain's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement Guerlain's commercial strategy and ensure objectives are met.
4. Recruit, develop, and retain customers while monitoring retail performance KPIs.
5. Manage customer relationships, disputes, and complaints efficiently.
6. Participate in the recruitment, training, and integration of new employees.
7. Ensure a climate of trust within the team through effective management and communication.
8. Define individual and team objectives, evaluate performance, and identify training needs.
9. Supervise administrative management, including schedules, payroll, and bonuses.
10. Oversee maintenance and risk management, including physical security and inventories.
11. Ensure the counter's image is maintained through effective visual merchandising.

1. Minimum 3 years of experience in a similar role within the luxury retail sector.
2. Proven track record in achieving sales targets and managing a team.

1. Exceptional customer service and interpersonal skills.
2. Strong organizational and commercial sensitivity.
3. Proficiency in Microsoft Office Suite and business management applications.
4. Leadership and team management capabilities.
5. Dynamic, empathetic, and autonomous with a proactive approach.

Minimum 3 years of experience in a similar role within the luxury retail sector.

Competitive salary package with excellent benefits, including brand discounts and productivity recognition incentives.

Competitive salary package, brand discounts, productivity recognition incentives, and access to unique training and development programs.

Guerlain fosters a culture of creativity, audacity, and exploration. The brand values diversity and is committed to sustainable development, ensuring a harmonious balance between luxury and environmental responsibility. Employees are encouraged to innovate and contribute to the brand's rich heritage.