Guerlain Account Manager

London • UK

Friday, March 14, 2025

Guerlain, a distinguished name in the world of luxury perfumes, skincare, and makeup, is part of the prestigious LVMH group. For nearly two centuries, Guerlain has been synonymous with innovation and elegance, driven by a spirit of exploration and a commitment to sustainable luxury. The brand is renowned for its dedication to preserving its rich heritage while fostering creativity and diversity within its teams.

1. Develop and implement strategies to achieve sales objectives and enhance customer service excellence.
2. Lead and manage a team, ensuring alignment with Guerlain's values and strategic goals.
3. Monitor and analyze retail performance KPIs, ensuring qualitative and quantitative targets are met.
4. Oversee customer relationship management, addressing disputes and complaints efficiently.
5. Participate in recruitment, training, and integration of new team members.
6. Ensure compliance with operational procedures and standards within the point of sale.
7. Supervise administrative tasks including scheduling, payroll, and supplier management.
8. Maintain visual merchandising standards, ensuring the brand's image is upheld.

1. Minimum of 3 years of experience in a similar role within the luxury retail sector.
2. Proven track record in achieving sales targets and managing a team.

1. Exceptional customer service and interpersonal skills.
2. Strong organizational and commercial acumen.
3. Proficiency in Microsoft Office Suite and business management applications.
4. Leadership and team coaching abilities.
5. Dynamic, empathetic, and autonomous with a proactive approach.

Candidates must possess a minimum of three years of experience in a comparable position within the luxury retail industry, demonstrating a successful history of meeting sales targets and managing teams.

Competitive salary package with excellent benefits, including productivity recognition incentives and brand discounts.

The role offers a comprehensive benefits package, including unique training and development programs, productivity recognition incentives, and brand discounts.

Guerlain fosters a culture of creativity, audacity, and exploration, encouraging employees to innovate and challenge the status quo. The brand is committed to diversity and sustainable development, creating an environment where luxury meets responsibility.