Guerlain Account Manager

London UK

Tuesday, February 4, 2025

Guerlain, a distinguished name in the realm of luxury perfumes, skincare, and cosmetics, is a beacon of innovation and heritage. As part of the esteemed LVMH group, Guerlain is committed to excellence, sustainability, and the art of beauty. The brand fosters a dynamic environment where creativity and audacity thrive, offering a unique platform for professionals to excel and contribute to a legacy of luxury and elegance.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement Guerlain's commercial policies and strategies, ensuring objectives are met.
4. Recruit, develop, and retain customers, enhancing the customer experience.
5. Monitor and manage retail performance KPIs, ensuring quality service and efficient resolution of disputes and complaints.
6. Participate in the recruitment, training, and integration of new employees, fostering a climate of trust and motivation.
7. Define individual and team objectives, evaluate performance, and identify training needs.
8. Supervise administrative management, including schedules, payroll, and risk management.
9. Ensure the visual merchandising and image of the counter are maintained to Guerlain's standards.

1. Minimum of 3 years of experience in a similar role within the luxury retail sector.
2. Proven track record of achieving sales targets and managing a team.

1. Exceptional customer service and interpersonal skills.
2. Strong organizational and commercial acumen.
3. Proficiency in Microsoft Office Suite and business management applications.
4. Leadership and team coaching abilities.
5. Dynamic, empathetic, and autonomous with a strong sense of initiative.

A minimum of three years in a comparable position within the luxury retail industry, demonstrating a successful history of sales achievement and team management.

The position offers a competitive salary package, comprehensive benefits, and exclusive brand discounts. Employees have access to unique training and development programs, along with productivity recognition incentives.

Guerlain fosters a culture of exploration and innovation, deeply rooted in a tradition of luxury and sustainability. The brand values diversity and creativity, encouraging a spirit of audacity and a commitment to excellence. Employees are part of a vibrant community that celebrates heritage while pioneering new frontiers in beauty.