Guerlain Account Manager

Leicester • UK

Friday, August 8, 2025

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is renowned for its rich heritage and commitment to excellence. As part of the esteemed LVMH group, Guerlain offers unparalleled opportunities for career growth and development within a global network of luxury brands. The company is dedicated to fostering a culture of innovation and elegance, providing employees with a dynamic and inspiring work environment.

1. Ensure sales and profitability targets are met at the point of sale.
2. Achieve retail sales targets and contribute to store and service KPIs monthly.
3. Sell Dior products by providing a memorable client experience and adhering to the brand's service standards.
4. Educate customers on the Dior brand and products.
5. Lead by example on the sales floor to maintain a welcoming boutique environment.
6. Report weekly store performance to the Retail Manager.
7. Gather and report market and competition trends to identify development opportunities.
8. Manage and motivate the team to maintain high team spirit and energy.
9. Set and monitor individual KPIs for team members.
10. Coach and develop team skills using Dior training materials.
11. Foster a culture of excellence and continuous improvement.
12. Oversee the annual review process for store employees.
13. Assist in recruiting, developing, and retaining team members.
14. Manage payroll and overtime using the in-store system.
15. Support incentives calculations and ensure compliance with labor laws.
16. Lead clienteling and CRM activities to enhance client experience.
17. Implement and manage Dior launch plans and in-store animations.
18. Propose and execute actions to drive store traffic and customer loyalty.
19. Ensure operational excellence and manage counter schedules.
20. Optimize stock levels and ensure visual merchandising standards.
21. Ensure health and safety guidelines are followed.
22. Manage relationships with retailers and report issues to the Retail Manager.

1. At least 3 years of experience in fragrance or cosmetics sales.
2. Experience in the retail market, preferably in a department store.
3. Proven sales record and ability to meet KPIs.
4. Experience in motivating and leading a small team.
5. Coaching experience in a similar role.
6. Previous in-store eventing experience.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in sales and clienteling techniques.
4. Ability to analyze sales data and optimize stock levels.
5. Competence in managing payroll and compliance with labor laws.
6. Skill in organizing and executing in-store events.

A minimum of 3 years in a fragrance or cosmetics sales role, with experience in retail and department stores preferred.

Employees enjoy comprehensive benefits including professional development opportunities, a collaborative work environment, and access to exclusive Guerlain products.

Guerlain fosters a culture of luxury, innovation, and dedication to excellence. Employees are encouraged to embrace creativity and collaboration, contributing to a vibrant and inclusive workplace.