Guerlain Account Manager

Dundee • UK

Monday, May 12, 2025

Guerlain, a distinguished brand within the luxury conglomerate LVMH, has been a beacon of innovation and elegance for 190 years, specializing in Perfume, Skincare, and Make-up. The brand is renowned for its commitment to creativity, audacity, and sustainable luxury, fostering a culture that values diversity and the preservation of its rich heritage. As part of LVMH, Guerlain offers employees the opportunity to work within a prestigious network dedicated to excellence and innovation in the luxury sector.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement and monitor Guerlain's unique sales methods and commercial policies.
4. Recruit, develop, and retain customers, ensuring high-quality service and effective customer relationship management.
5. Analyze and share business KPIs, manage reporting, and develop action plans and partnerships.
6. Participate in the recruitment, training, and integration of new employees, fostering a climate of trust and positive energy within the team.
7. Define individual and team objectives, evaluate performance, and identify training needs.
8. Supervise administrative management, including schedules, payroll, and risk management.
9. Ensure the image of the counter is maintained through effective visual merchandising.

1. Minimum 3 years of relevant experience in a similar role within the luxury sector.
2. Proven track record in achieving sales targets and managing a team.

1. Innate sense of customer service and excellent interpersonal skills.
2. Strong organizational capacity and commercial sensitivity.
3. Proficiency in Microsoft Office Suite and business management applications.
4. Leadership ability with managerial courage and empathy.
5. Autonomous with a strong power of proposal and exemplary conduct.

Minimum 3 years of relevant experience in a similar role within the luxury sector.

Competitive salary package with productivity recognition incentives and brand discounts.

Employees receive excellent benefits, including unique training and development programs, productivity recognition incentives, and brand discounts.

Guerlain fosters a culture of exploration and innovation, driven by creativity and audacity. The brand is committed to reconciling luxury with sustainable development, valuing diversity and the preservation of its unique heritage. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.