Guerlain Account Manager

Dublin • Ireland

Friday, May 2, 2025

Guerlain, a distinguished name in the luxury sector, is renowned for its innovative contributions to perfume, skincare, and make-up. As part of a prestigious conglomerate, Guerlain thrives on creativity, audacity, and a culture of exploration. The brand is committed to sustainable development and preserving its rich heritage while offering a dynamic and inclusive work environment.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement Guerlain's commercial policy and ensure objectives are met.
4. Monitor and manage retail performance KPIs, both qualitative and quantitative.
5. Recruit, develop, and retain customers while ensuring high-quality service and efficient customer relationship management.
6. Participate in the recruitment, training, and integration of new employees, fostering a climate of trust and positive energy within the team.
7. Define individual and team objectives, evaluate performance, and identify training needs.
8. Supervise administrative management, including schedules, payroll, and risk management.
9. Ensure the image of the counter is maintained through effective visual merchandising.

1. Minimum 3 years of relevant experience in a similar role.
2. Proven track record in sales and customer service within a luxury environment.

1. Innate sense of customer service and excellent interpersonal skills.
2. Strong organizational capacity and commercial sensitivity.
3. Proficiency in Microsoft Office Suite and business management applications.
4. Ability to coach and lead a team with managerial courage and empathy.
5. Autonomous with a strong power of proposal and exemplary conduct.

Minimum of 3 years in a similar role within the luxury retail sector, with a focus on sales and customer service.

Competitive salary package with excellent benefits, including productivity recognition incentives and brand discounts.

Opportunity to learn new skills through unique training and development programs, along with a competitive salary package and brand discounts.

Guerlain fosters a culture of creativity and audacity, encouraging a spirit of exploration and innovation. The company values diversity and is committed to sustainable development, creating a dynamic and inclusive environment for its employees.