Gucci Vice President, Client Engagement

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability. The brand fosters a dynamic and inclusive work environment where creativity and diversity are celebrated, making it an ideal workplace for those passionate about fashion and luxury.

1. Develop and execute a regional strategy to enhance client engagement through events and experiences, including international and domestic brand experiences, VIP journeys, and store events.
2. Create and implement market-leading loyalty strategies to drive customer retention and sales growth.
3. Lead the Client Engagement team in collaboration with regional retail teams and global partners.
4. Curate personalized brand experiences for VIP clients, including exceptional journeys and gifting programs.
5. Establish partnerships with travel, hotel, and concierge services to enhance VIP client acquisition.
6. Develop tourist engagement programs for peak shopping periods.
7. Oversee regional Client Engagement Managers and the Client Insights and Analytics team to gather insights into VIP client preferences.
8. Collaborate with cross-functional teams to support business objectives.
9. Analyze marketing initiatives' impact on client development and customer behavior.
10. Manage event production and budgets, ensuring fiscal responsibility.
11. Network with clients and attend international and domestic events.

1. Bachelor’s degree in Business, Marketing, Retail, or Hospitality.
2. 8-10 years of experience in Marketing, Retail, Special Events, Public Relations, Hospitality, or Consulting.
3. Proven ability in client management and relationship building in B2B and B2C environments.
4. Strong appreciation for the luxury fashion industry and Gucci brand values.
5. Experience leading elite teams in events and client experiences.

1. Exceptional relationship and partnership management skills.
2. Strong interpersonal and communication skills, both written and verbal.
3. Proficiency in Microsoft PowerPoint and Excel.
4. Experience with CRM Systems and Business Intelligence tools.
5. Strategic and analytical competencies with knowledge of retail math and budget management.

A minimum of 8-10 years in marketing, retail, special events, public relations, hospitality, or consulting, with proven leadership in client engagement and event management.

Bachelor’s degree in Business, Marketing, Retail, or Hospitality.

A competitive base salary range of $207,000 - $230,000, considering various factors such as skills, experience, and geographic location.

Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.

Gucci is committed to fostering a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry.