Gucci Team Manager

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence. The brand is dedicated to nurturing talent and providing a dynamic work environment where creativity and collaboration thrive.

1. Lead and inspire the team to deliver an exceptional luxury service culture in the store.
2. Execute strategy and provide real-time coaching on the selling floor to achieve business goals.
3. Contribute to the recruitment, retention, and development of top-tier talent.
4. Represent Gucci as a brand ambassador, embodying and promoting Gucci values.
5. Ensure superior client experience and manage client data to personalize development opportunities.
6. Utilize clienteling tools to drive client loyalty and acquisition.
7. Lead clienteling activities and develop action plans to meet goals and KPIs.
8. Monitor Client Advisor performance and ensure clienteling excellence.
9. Support company-driven local events and product launches.
10. Manage client flow and resolve service issues to retain and enrich client relationships.
11. Maintain knowledge of competition and local trends.
12. Provide support and feedback to Client Advisors for ongoing development.
13. Lead performance and development conversations with direct reports.
14. Conduct regular performance discussions and develop action plans.
15. Lead engaging morning briefings and deliver key business communication.
16. Develop cross-category focus and ensure team capability across all floors.
17. Participate in attracting and recruiting new team members.
18. Ensure effective onboarding for new team members.
19. Manage employee relations in partnership with Store Directors and People Partners.
20. Monitor adherence to company policies and procedures.
21. Monitor store KPIs and propose action plans to reach targets.
22. Maximize time on the selling floor to motivate team members.
23. Analyze store results and provide recommendations for improvement.
24. Partner with Store Director and Merchandising team to grow the business.
25. Ensure Client Advisors develop full product knowledge through training.
26. Utilize digital platforms to support store and online sales.
27. Oversee tracking of special orders through merchandising communication.
28. Collaborate with Operations, HR, Loss Prevention, and other departments.
29. Plan and consult with Store Director for accurate scheduling.
30. Allocate tasks based on abilities and delegate effectively.
31. Maintain visual merchandising standards.
32. Support product handling, transactions, and store administration.
33. Support opening and closing of the store as Manager on Duty.
34. Optimize stock management and report risks.
35. Ensure adherence to health, safety, and security aspects.

1. 4+ years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor's degree in a related field preferred.
3. High degree of ethics, professionalism, and integrity.
4. Proven ability to drive positive client experiences.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Clienteling and customer relationship management
3. Sales strategy execution
4. Performance analysis and improvement
5. Effective communication
6. Organizational and multitasking abilities
7. Problem-solving and decision-making
8. Digital literacy

A minimum of four years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor's degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The company values diversity in thought and background, promoting a collaborative and innovative work environment. Employees are encouraged to explore new ideas, deliver results, and build connections across boundaries.