Gucci Team Manager

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and elegant designs, Gucci offers a dynamic work environment that emphasizes creativity and excellence.

1. Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards.
2. Provide support and regular feedback to Client Advisors to ensure ongoing development and high motivation.
3. Conduct regular performance conversations and develop action plans.
4. Participate in attracting, recruiting, and onboarding a high-performing team.
5. Manage the employee lifecycle of client advisors using both online and offline platforms.
6. Partner with the Store Director and HR on employee relations issues for effective resolution.
7. Monitor adherence to company policies and procedures.
8. Support store opening and closing as Manager on Duty.
9. Lead store morning briefings, delivering key business communication and objectives.
10. Develop and lead cross-category and floor working, ensuring comprehensive sales coverage.
11. Lead and inspire the team to execute a superior client experience.
12. Develop a client engagement mindset to build long-lasting client relationships.
13. Utilize clienteling tools to activate, retain, and grow the client base.
14. Lead clienteling activities and develop actions to reach goals and KPIs.
15. Manage customer flow on the shop floor to ensure exceptional service.
16. Monitor product performance and propose action plans to reach targets.
17. Provide feedback on products and stock situations to grow the business.
18. Ensure the image and merchandising guidelines of the store are maintained.
19. Ensure Client Advisors develop full product knowledge and are aware of market trends.

1. Previous retail management experience
2. Advanced English proficiency
3. Affinity for luxury fashion, styling, and trends
4. Strong understanding of commercial targets and KPIs
5. Luxury retail experience is advantageous

1. Excellent communication skills
2. Leadership and team management
3. Client engagement and relationship building
4. Performance monitoring and feedback
5. Product knowledge and merchandising

Previous experience in retail management, preferably within the luxury sector, is required.

Gucci is celebrated for its commitment to creativity and innovation, fostering an environment where employees are encouraged to express their individuality. The brand values diversity and inclusivity, creating a vibrant and dynamic workplace.