Gucci Team Manager

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional quality, Gucci offers a dynamic work environment where creativity and excellence are valued. As an employer, Gucci is committed to fostering a culture of inclusivity, professional growth, and sustainability, making it a coveted place to build a career in the luxury fashion industry.

1. Lead and inspire the team to deliver an exceptional luxury service culture in the store.
2. Execute strategy and provide real-time coaching on the selling floor to achieve business goals.
3. Contribute to recruitment, retention, and development of top-tier talent.
4. Represent Gucci as a brand ambassador, embodying and promoting the company's values.
5. Drive clienteling activities and develop action plans to achieve client experience goals.
6. Monitor Client Advisor performance and ensure clienteling excellence.
7. Lead and support local events and product launches to meet sales targets.
8. Manage client flow and resolve service issues to enhance client relationships.
9. Maintain a deep knowledge of competition and local market trends.
10. Provide support and feedback to Client Advisors for ongoing development.
11. Conduct performance conversations and develop action plans with the team.
12. Lead engaging briefings and ensure cross-category focus in sales.
13. Participate in recruitment and ensure effective onboarding of new team members.
14. Manage employee relations in partnership with Store Directors and HR.
15. Monitor adherence to company policies and procedures.
16. Analyze store results and propose action plans to reach targets.
17. Collaborate with cross-functional departments to maintain operational standards.
18. Support visual merchandising and stock management.
19. Ensure optimal adherence to health, safety, and security standards.

1. 4+ years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s degree in a related field preferred.
3. High degree of ethics, professionalism, and integrity.
4. Proven ability to drive positive client experiences and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Strong business acumen and industry awareness.
8. Excellent verbal and written communication skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Client relationship management
3. Strategic planning and execution
4. Performance analysis and improvement
5. Recruitment and talent development
6. Operational management
7. Communication and interpersonal skills
8. Problem-solving and decision-making
9. Adaptability and flexibility

A minimum of four years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s degree in a related field is preferred.

Base salary range is $95,000 USD to $105,000 USD, subject to geographic differentials.

Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The company values diversity in thought and background, encouraging collaboration and innovation. Employees are empowered to grow personally and professionally, with a focus on accountability and integrity.