Gucci Team Manager

Munich • Germany

Tuesday, March 18, 2025

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. As part of Kering, Gucci benefits from the conglomerate's commitment to sustainability, creativity, and inclusivity, offering employees a dynamic and supportive environment to excel in their careers.

1. Foster a positive and professional team environment, promoting trust, integrity, and high performance standards.
2. Provide support and regular feedback to Client Advisors, ensuring ongoing development and motivation.
3. Conduct regular performance conversations, discussing results and developing action plans.
4. Participate in attracting, recruiting, and onboarding a high-performing team.
5. Manage the employee lifecycle of Client Advisors using both online and offline platforms.
6. Collaborate with the Store Manager and Human Resources on employee relations issues.
7. Ensure team adherence to company policies and procedures, addressing any issues as needed.
8. Support store opening and closing as Manager on Duty.
9. Lead store morning briefings, delivering key business communication and daily objectives.
10. Develop and lead cross-category and floor working to ensure comprehensive sales coverage.
11. Inspire the team to deliver a superior client experience and foster long-lasting client relationships.
12. Utilize clienteling tools to activate, retain, and grow the client base.
13. Lead clienteling activities, developing actions to achieve goals and KPIs.
14. Monitor Client Advisors' performance and work with them to ensure clienteling excellence.
15. Manage customer flow on the shop floor, ensuring exceptional service delivery.
16. Resolve customer issues, maintaining and enhancing client relationships.
17. Monitor product category performance and propose action plans to reach targets.
18. Collaborate with the Store Manager and Merchandising team to provide product feedback and requests.
19. Work with the Visual Merchandising team to maximize category potential while maintaining store image.
20. Ensure Client Advisors develop full product knowledge and awareness of market trends.

1. Proven experience in team management within a luxury retail environment.
2. Strong understanding of clienteling and customer relationship management.
3. Experience in performance management and employee development.

1. Leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to provide constructive feedback and coaching.
4. Strong problem-solving abilities.
5. Proficiency in using digital platforms for sales and clienteling.

Minimum of 3 years in a managerial role within luxury retail, with a focus on team leadership and client management.

Bachelor's degree in Business, Retail Management, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and professional development opportunities.

Gucci fosters a culture of creativity, innovation, and inclusivity, encouraging employees to express their individuality while working collaboratively towards shared goals. The brand values sustainability and ethical practices, creating a supportive and dynamic workplace.