Gucci Team Manager

Munich • Germany

Thursday, January 9, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and excellence. The brand values diversity and inclusivity, ensuring a dynamic and supportive environment for its employees to thrive.

1. Promote a positive and professional team environment fostering trust, integrity, and superior performance standards.
2. Support and coach team members on the shop floor to ensure a consistent client experience.
3. Provide ongoing feedback and support to Client Advisors, ensuring their development and motivation.
4. Conduct regular performance conversations and develop action plans.
5. Participate in attracting, recruiting, and onboarding high-performing team members.
6. Manage the employee lifecycle through both digital and offline platforms.
7. Partner with Store Manager and HR on employee relations issues for effective resolution.
8. Monitor adherence to company policies and procedures.
9. Support store opening and closing as Manager on Duty.
10. Lead store morning briefings, delivering key business communication and objectives.
11. Develop and lead cross-category and floor working to ensure comprehensive sales coverage.
12. Inspire the team to execute a superior client experience and develop long-lasting client relationships.
13. Utilize clienteling tools to activate, retain, and grow client base.
14. Lead clienteling activities with clear goals and KPIs.
15. Actively sell and model the selling ceremony on the shop floor.
16. Manage customer flow and resolve customer issues to ensure exceptional service.
17. Monitor product category performance and propose action plans.
18. Collaborate with Store Manager and Merchandising team for product feedback and stock management.
19. Work with VM and Training teams to maximize category potential and ensure product knowledge.

1. Proven experience in a retail management role within the luxury fashion industry.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.

1. Customer-centric mindset with a focus on delivering exceptional service.
2. Ability to inspire and motivate a team.
3. Proficiency in using digital platforms for clienteling and sales.
4. Strong problem-solving skills and ability to handle customer issues effectively.

A minimum of 3-5 years of experience in a retail management position within the luxury fashion sector is required.

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Gucci fosters a culture of creativity and innovation, where employees are encouraged to express their individuality and contribute to the brand's legacy. The workplace is inclusive and dynamic, promoting collaboration and excellence.