Gucci Team Manager

Gucci, a hallmark of luxury and innovation, is a leading fashion house renowned for its modern approach to fashion. As part of the Kering Group, Gucci benefits from the resources and prestige of a global luxury conglomerate. The brand is synonymous with Italian craftsmanship, offering products that are unparalleled in quality and attention to detail.

1. Collaborate with the Store Manager to drive sales performance and achieve sales targets while maintaining operational integrity.
2. Exhibit sales leadership by engaging with top clients on the sales floor and ensuring exemplary customer service.
3. Manage stock levels in coordination with key business departments to maximize full-price selling and align with product launches.
4. Educate associates on current collections and brand strategies in partnership with the Training Area.
5. Understand and strategize around company KPIs to meet performance standards.
6. Lead client relationship development and propose local events through networking.
7. Execute superior customer service and after-sales experience to enhance customer loyalty.
8. Support CRM initiatives by providing actionable plans and supervising customer data capture.
9. Partner with the Store Manager to review store performance and report business trends.
10. Ensure compliance with company policies, including operations, HR, and security standards.
11. Conduct loss prevention audits and inventory reconciliations to minimize shrinkage.
12. Create accurate schedules to ensure adequate floor coverage.
13. Maintain visual merchandising standards and organization of company assets.
14. Support talent management through coaching, performance reviews, and succession planning.
15. Recruit, retain, and develop a high-performing team and manage staff resources effectively.

1. Minimum of 4-6 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.
2. Bachelor’s degree in Fashion, Business, Hospitality, or a related discipline.

1. Excellent written and verbal communication skills.
2. Strong team management, coaching, and development abilities.
3. Analytical skills to identify business priorities and problem-solve.
4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
5. Organizational skills and attention to detail.
6. Fluency in Spanish and English.
7. Technological proficiency with internal retail systems and shipping software.
8. Flexibility to work retail hours, including evenings, weekends, and holidays.

Candidates should have 4-6 years of relevant operations experience in retail or luxury retail, with a focus on supervisory roles.

Bachelor’s degree in Fashion, Business, Hospitality, or a related discipline.

Gucci offers a stimulating and fulfilling workplace environment with opportunities for internal mobility and talent development. Employees benefit from a diverse and inclusive culture that values leadership skills and personal growth.

Gucci fosters a diverse and inclusive workplace culture that values creativity, innovation, and collaboration. The company is committed to equal opportunity and encourages applications from all qualified candidates, regardless of background.