Gucci Team Manager

Berlin • Germany

Wednesday, April 9, 2025

Gucci, established in Florence, Italy, in 1921, stands as a preeminent luxury brand globally. As the House embarks on its second century, it continues to redefine luxury, emphasizing creativity, Italian craftsmanship, and innovation. Gucci is an integral part of the Kering Group, a global luxury conglomerate managing esteemed brands in fashion, leather goods, jewelry, and eyewear.

1. Maximize store performance to exceed targets and goals with a focus on team management and development.
2. Lead and inspire the team to deliver exceptional service culture and client experience, embodying the brand's values.
3. Promote a positive and professional team environment fostering trust, integrity, and superior performance standards.
4. Provide support and ongoing feedback to client advisors to ensure their development and motivation.
5. Conduct regular performance conversations and on-the-spot coaching to maintain consistent client experience.
6. Participate in attracting, recruiting, and onboarding a high-performing team.
7. Collaborate with the Store Manager and Human Resources to resolve employee relations issues effectively.
8. Ensure adherence to company policies and procedures by all team members.
9. Lead and inspire the team in executing superior client experience, fostering a hospitality mindset.
10. Develop a client engagement mindset to build long-lasting relationships with clientele.
11. Lead the execution of clientelling activities to achieve goals and KPIs.
12. Monitor the performance of assigned categories and propose action plans to meet targets.
13. Partner with the Merchandising team to provide feedback on products and stock situations.
14. Collaborate with the Visual Merchandising team to maximize category potential and maintain store image.
15. Ensure the team develops comprehensive product knowledge through specific training.

1. Proven experience in retail management, preferably within the luxury sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal skills.

1. Dynamic leadership and relationship-building abilities.
2. Proficiency in client engagement and clientelling activities.
3. Strong analytical skills to monitor performance and propose action plans.

A minimum of 3-5 years in a retail management role, with a focus on luxury brands.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Gucci fosters a culture of innovation, creativity, and excellence, encouraging employees to embody the brand's values and contribute to its legacy. The work environment is dynamic and collaborative, with a focus on personal and professional growth.