Gucci Store Manager

Geneva • Switzerland

Monday, November 3, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury retail sector.

1. Lead the team in delivering exceptional client-centric service and after-sales experiences to ensure high client satisfaction.
2. Promote brand awareness and establish a strong market presence through community outreach and company-sponsored events.
3. Inspire and encourage collaboration among team members to enhance clienteling activities and training.
4. Guide the development and execution of company CRM initiatives, focusing on personalized client development opportunities.
5. Collaborate with the Client Engagement team to leverage business development opportunities and retain high-potential clients.
6. Ensure full utilization of clienteling tools to drive client loyalty and acquisition.
7. Oversee client flow on the selling floor to ensure exceptional service delivery.
8. Adhere to and oversee compliance with company policies and procedures, including operations, people, and security.
9. Manage stock levels in coordination with key business departments to maximize full-price selling and maintain high sell-through.
10. Comply with Loss Prevention audits, cycle counts, and inventory reconciliations to minimize inventory shrinkage.
11. Provide accurate monthly schedules and timely submission of payroll records.
12. Oversee merchandise requests and shipments, and support After Sales services in-store.
13. Maintain Visual Merchandising standards set by the Global VM team.
14. Ensure adherence to health, safety, and security standards.
15. Maintain organization of company assets according to guidelines.
16. Represent the Gucci image through appropriate wardrobe and presence.

1. Minimum of 5 years of sales management experience in retail, luxury retail, or a service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. High degree of ethics, professionalism, and integrity.
4. Ability to analyze selling reports and identify business trends.
5. Proven ability to drive positive client experiences and deliver measurable results.
6. Ability to manage competing priorities in a fast-paced environment.
7. Proficiency with Microsoft Office software.
8. Industry awareness and strong business and financial acumen.
9. Strong verbal and written communication skills.
10. Passion for the Fashion Industry.
11. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Client-centric service delivery
3. Strategic planning and execution
4. CRM and clienteling expertise
5. Stock management and loss prevention
6. Visual merchandising
7. Communication and organizational skills
8. Business and financial acumen

A minimum of 5 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Competitive benefits package including opportunities for professional development and growth within the luxury retail sector.

Gucci fosters a culture of excellence, creativity, and innovation, where employees are encouraged to embody the brand's values and client-centric strategy. The work environment is dynamic and collaborative, promoting professional growth and development.