Gucci Store Manager

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring work environment where employees are encouraged to excel and contribute to the brand's continued success. As an employer, Gucci is committed to fostering a culture of creativity, diversity, and sustainability, providing its team members with opportunities for professional growth and development.

1. Lead the team in delivering superior client-centric service and after-sales experience to achieve high client satisfaction.
2. Promote brand awareness and establish market presence through community outreach and company-sponsored events.
3. Inspire collaboration among team members to achieve strong clienteling-related activities and training.
4. Ensure the implementation and execution of company CRM initiatives, guiding the team to devise effective action plans.
5. Partner with the Client Engagement team to leverage business development opportunities, focusing on retaining and developing high-potential clients.
6. Champion the use of clienteling tools to drive client loyalty and acquisition.
7. Oversee the management of client flow on the selling floor to ensure exceptional service delivery.
8. Adhere to and oversee compliance with company policies and procedures, including Operations, People, and Security.
9. Manage stock levels through communication with key business departments to maximize full-price selling.
10. Comply with Loss Prevention audits and inventory reconciliations to maintain inventory shrinkage below target.
11. Provide accurate monthly schedules and timely submission of payroll records.
12. Oversee merchandise requests and shipments, supporting After Sales services in-store.
13. Maintain Visual Merchandising standards set by the Global VM team.
14. Ensure adherence to health, safety, and security guidelines.
15. Represent the Gucci image through appropriate wardrobe and grooming standards.

1. Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. High degree of ethics, professionalism, and integrity.
4. Ability to analyze selling reports and identify business trends.
5. Proven ability to drive positive client experiences.
6. Ability to manage competing priorities in a fast-paced environment.
7. Proficiency with Microsoft Office software.
8. Industry awareness and strong business and financial acumen.

1. Strong verbal and written communication skills.
2. Excellent organizational skills.
3. Passion for the Fashion Industry.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.

A minimum of 5 years in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a leading luxury brand.

Gucci fosters a culture of creativity, diversity, and sustainability, encouraging employees to excel and contribute to the brand's success. The work environment is dynamic and inspiring, with a commitment to maintaining a client-centric strategy and excellence in service.