Gucci Store Director

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence, offering employees the opportunity to be part of a brand that is synonymous with luxury and sophistication. Gucci's work environment is dynamic and inspiring, encouraging creativity and collaboration among its workforce.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring profitability.
2. Analyze store performance and report on current trends, covering all aspects of the business including competitor performance.
3. Demonstrate sales leadership through active customer engagement on the sales floor, ensuring the highest level of customer service.
4. Manage stock levels through communication with key business departments to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category.
8. Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
9. Proactively follow current competitors, fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching sessions with associates to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to drive sales and ensure an elevated level of customer service.
15. Partner with Market Director and Human Resources for all employee relations issues to ensure effective resolution.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
17. Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
18. Lead the team in executing superior customer service and after-sales experience to increase customer loyalty.
19. Ensure the development and execution of company CRM initiatives by providing action plans to the team.
20. Monitor CRM database reporting to ensure the capture of meaningful customer data for future client development opportunities.
21. Collaborate with Operations, Human Resources, and Loss Prevention while adhering to and enforcing all company policies and procedures.
22. Monitor store expenses and maintain the store operating budget while aiming to reduce overall costs.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with all Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations to ensure shrinkage is below target.
25. Oversee the processing of merchandise requests and shipments.
26. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records.
27. Support and maintain visual merchandising standards set by headquarters.
28. Maintain organization of company assets per guidelines provided by headquarters.
29. Maintain the borrow log and consignment program ensuring adherence to company policy.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports, identify business trends, and react quickly to business needs.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Sales leadership and customer engagement
2. Stock management and product launch alignment
3. Team training and development
4. KPI communication and strategy development
5. Business action plan implementation
6. Relationship building and networking
7. Competitor and trend analysis
8. Performance coaching and feedback
9. Recruitment and talent pipeline building
10. Customer service and CRM initiative execution

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $117,000 USD to $130,000 USD.

Benefits include medical, dental, vision, paid time off (PTO), and 401K. Eligible employees may also participate in an incentive program, subject to performance.

Gucci fosters a culture of inclusivity, creativity, and excellence. The brand encourages a client-centric mindset and promotes a collaborative working environment that is flat, connected, and fast. Gucci values innovation and ownership, empowering employees to express their uniqueness and contribute to the brand's success.