Gucci Store Director
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence, offering employees the opportunity to be part of a brand that is synonymous with luxury and sophistication. Gucci's work environment is dynamic and inspiring, encouraging creativity and collaboration among its workforce.
- Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring profitability.
- Analyze store performance and report on current trends, covering all aspects of the business including competitor performance.
- Demonstrate sales leadership through active customer engagement on the sales floor, ensuring the highest level of customer service.
- Manage stock levels through communication with key business departments to maximize full price selling and align with new product launches.
- Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
- Communicate company-set KPIs and identify strategies to ensure performance standards are met.
- Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category.
- Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
- Proactively follow current competitors, fashion trends, industry news, and new innovations in technology.
- Conduct monthly coaching sessions with associates to review performance and provide feedback.
- Oversee performance check-in process for all store employees and establish goals.
- Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
- Ensure a consistent and branded onboarding experience for all new hires.
- Manage staff resources and scheduling to drive sales and ensure an elevated level of customer service.
- Partner with Market Director and Human Resources for all employee relations issues to ensure effective resolution.
- Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
- Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
- Lead the team in executing superior customer service and after-sales experience to increase customer loyalty.
- Ensure the development and execution of company CRM initiatives by providing action plans to the team.
- Monitor CRM database reporting to ensure the capture of meaningful customer data for future client development opportunities.
- Collaborate with Operations, Human Resources, and Loss Prevention while adhering to and enforcing all company policies and procedures.
- Monitor store expenses and maintain the store operating budget while aiming to reduce overall costs.
- Ensure timely submission of accounts payable invoices and cash disbursement policies.
- Comply with all Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations to ensure shrinkage is below target.
- Oversee the processing of merchandise requests and shipments.
- Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records.
- Support and maintain visual merchandising standards set by headquarters.
- Maintain organization of company assets per guidelines provided by headquarters.
- Maintain the borrow log and consignment program ensuring adherence to company policy.
- Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field is preferred.
- Ability to analyze selling reports, identify business trends, and react quickly to business needs.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Sales leadership and customer engagement
- Stock management and product launch alignment
- Team training and development
- KPI communication and strategy development
- Business action plan implementation
- Relationship building and networking
- Competitor and trend analysis
- Performance coaching and feedback
- Recruitment and talent pipeline building
- Customer service and CRM initiative execution
A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.
Bachelor’s Degree in a related field is preferred.
A reasonable estimate of the current base salary range is $117,000 USD to $130,000 USD.
Benefits include medical, dental, vision, paid time off (PTO), and 401K. Eligible employees may also participate in an incentive program, subject to performance.
Gucci fosters a culture of inclusivity, creativity, and excellence. The brand encourages a client-centric mindset and promotes a collaborative working environment that is flat, connected, and fast. Gucci values innovation and ownership, empowering employees to express their uniqueness and contribute to the brand's success.


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