Gucci Store Director

Palm Beach • USA

Tuesday, February 17, 2026

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its commitment to luxury and innovation in the fashion industry. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and excellence in its workforce. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global luxury market.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service and meeting annual mystery shop goals.
4. Manage and support stock levels through direct communication with key business departments to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy.
6. Communicate company set KPIs and identify strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
8. Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
9. Proactively follow current competitors and fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching and counseling sessions with associates to review performance and provide constructive feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service.
15. Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients.
17. Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
18. Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty.
19. Ensure the development, implementation, and execution of company CRM initiatives.
20. Collaborate with Operations, Human Resources, Loss Prevention, etc., while adhering to and enforcing all company policies and procedures.
21. Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
22. Comply with all Loss Prevention audits and inventory reconciliations to ensure annual inventory shrinkage is below company target.
23. Oversee the processing of daily incoming and outbound merchandise requests and shipments.
24. Support and maintain visual merchandising standards set by the Worldwide headquarters.
25. Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Qualified candidates must have the proper work authorization to work in the United States.

1. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
2. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
3. Ability to manage competing priorities in a fast-paced environment.
4. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
5. Industry awareness and strong business acumen.
6. Strong verbal and written communication skills and excellent organizational skills.
7. Passion for the Fashion Industry.
8. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

A minimum of 7 years of sales management experience in retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in an employee benefits program and an incentive program, subject to the rules governing the program. Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci is committed to providing a culture of inclusivity and accessibility, fostering a community of people united by a passion for breaking new ground in the fashion world. The brand encourages a radically client-centric mindset, promoting collaborative working, creativity, and ownership among its employees.